This PRINCE2F practice question tests your understanding of prince2 processes. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A project is in the Managing Product Delivery process. The Team Manager discovers a problem that will delay the completion of a Work Package beyond its agreed tolerance. What should the Team Manager do?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Inform the Project Manager and request guidance
The Team Manager must escalate the issue to the Project Manager promptly, as they cannot exceed Work Package tolerances without authorization. The Project Manager will then handle the escalation.
Key principle: Authentication proves identity; authorization controls what that identity can do after login. Both must work for full privileged access.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Update the Work Package tolerance and proceed
Why it's wrong here
The Team Manager cannot change tolerances; only the Project Manager can authorize changes.
✗
Raise an Exception Report to the Project Board
Why it's wrong here
Exception Reports are raised by the Project Manager, not the Team Manager.
✗
Continue with the work and report the delay in the next Checkpoint Report
Why it's wrong here
Delaying reporting violates management by exception; the Team Manager must escalate immediately.
✓
Inform the Project Manager and request guidance
Why this is correct
The Team Manager should escalate to the Project Manager, who may then raise an Exception Report if needed.
Related concept
Authentication checks who the user is.
Common exam traps
Common exam trap: authentication is not authorization
Logging in proves the user can authenticate. It does not automatically mean the user is allowed to enter privileged or configuration mode. Watch for AAA authorization, privilege level and command authorization details.
Detailed technical explanation
How to think about this question
This kind of question is testing the difference between identity and permission. A user may successfully log in to a router because authentication is working, but still fail to enter configuration mode because authorization is missing, misconfigured or mapped to a lower privilege level.
KKey Concepts to Remember
Authentication checks who the user is.
Authorization controls what the user is allowed to do after login.
Privilege levels affect access to EXEC and configuration commands.
AAA, TACACS+ and RADIUS can separate login success from command access.
TExam Day Tips
→Do not assume successful login means full administrative access.
→Look for words such as cannot enter configuration mode, privilege level, authorization or command access.
→Separate login problems from permission problems before choosing the answer.
Key takeaway
Authentication proves identity; authorization controls what that identity can do after login. Both must work for full privileged access.
Real-world example
How this comes up in practice
A junior network technician can log in to a core router but cannot reach the enable prompt or configuration mode. The AAA server is authenticating the login — but the authorisation policy only grants privilege level 1, not 15. Authentication (who you are) is working; authorisation (what you can do) is not.
What to study next
Got this wrong? Here's your next step.
Review Cisco AAA concepts — authentication, authorization, and accounting. Study privilege levels (0–15), command authorization under TACACS+, and how RADIUS differs. Then practise related PRINCE2F questions on access control and AAA configuration.
PRINCE2 Processes — This question tests PRINCE2 Processes — Authentication checks who the user is..
What is the correct answer to this question?
The correct answer is: Inform the Project Manager and request guidance — The Team Manager must escalate the issue to the Project Manager promptly, as they cannot exceed Work Package tolerances without authorization. The Project Manager will then handle the escalation.
What should I do if I get this PRINCE2F question wrong?
Review Cisco AAA concepts — authentication, authorization, and accounting. Study privilege levels (0–15), command authorization under TACACS+, and how RADIUS differs. Then practise related PRINCE2F questions on access control and AAA configuration.
What is the key concept behind this question?
Authentication checks who the user is.
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Question Discussion
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