PRINCE2F People: organizations, teams, and leadership Practice Question
A large IT project is implementing a new customer relationship management (CRM) system for a multinational corporation. The project is organized with a Project Board comprising the Executive (VP of Sales), Senior User (Regional Sales Director), and Senior Supplier (IT Director). The Project Manager is an experienced PMP-certified professional. The team includes several business analysts and developers from an external supplier. The project has just completed the Initiating a Project process and received authorization to proceed to the next stage. However, during the first week of the Delivery Stage, the Project Manager notices that the business analysts are not collaborating effectively with the developers, leading to misunderstandings about requirements. The Project Manager holds a meeting and discovers that the business analysts feel excluded from decision-making and the developers complain about unclear specifications. The Project Manager wants to resolve this using PRINCE2 principles and practices. Which of the following is the BEST course of action?
⚠ Common exam trap
Watch out — candidates often assume any team conflict requires escalation to the Project Board (Option D), but PRINCE2 reserves escalation only for issues exceeding stage tolerances or requiring business-level decisions, not for internal team coordination problems.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Revisit the Communication Management Strategy and clarify roles and responsibilities in the team.
PRINCE2's Communication Management Strategy is the formal mechanism for defining roles, responsibilities, and information flows. By revisiting it, the Project Manager can clarify the business analysts' and developers' roles in decision-making and requirements specification, directly addressing the root cause of misunderstandings. This aligns with the 'Manage by Stages' and 'Defined Roles and Responsibilities' principles, ensuring the team collaborates effectively without unnecessary escalation or personnel changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore the issue as it is a normal part of team dynamics and will resolve itself over time.
Why it's wrong here
Wrong: Ignoring the issue may lead to further delays and quality problems; PRINCE2 encourages proactive management.
- ✗
Replace the business analysts with more experienced ones who can work better with developers.
Why it's wrong here
Wrong: Replacing team members is a drastic step and does not address the root cause of poor collaboration.
- ✓
Revisit the Communication Management Strategy and clarify roles and responsibilities in the team.
Why this is correct
Correct: The Project Manager should use the Communication Management Strategy to facilitate collaboration and ensure roles are clear.
- ✗
Escalate the issue to the Project Board for a decision on how to restructure the team.
Why it's wrong here
Wrong: Escalation should be for exceptions that cannot be resolved by the Project Manager; this is a management issue.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PRINCE2F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2F exam.