ITIL4F ITIL Management Practices Practice Question
Which practice ensures that the IT service provider has sufficient resources to meet current and future demands?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Capacity and Performance Management
Capacity and Performance Management ensures services meet agreed performance and demand requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Configuration Management
Why it's wrong here
Service Configuration Management focuses on maintaining accurate and verified information about all configuration items (CIs) and their relationships throughout their lifecycle. Its primary purpose is to support the effective delivery of services by providing a logical model of the IT infrastructure and services. This practice ensures data integrity regarding what components exist and how they are connected, rather than proactively managing the quantity or performance capability of those resources to meet demand.
- ✗
Availability Management
Why it's wrong here
Availability Management ensures that services and their components are available when needed, meeting agreed-upon service levels for uptime and resilience. This practice focuses on preventing outages, designing for fault tolerance, and ensuring rapid recovery from incidents to maintain operational continuity. While critical for service quality, it does not primarily concern itself with the underlying resource capacity required to handle specific volumes of transactions or maintain response times under varying loads.
- ✗
IT Asset Management
Why it's wrong here
IT Asset Management tracks and manages the financial, contractual, and inventory aspects of IT assets throughout their entire lifecycle, from acquisition to disposal. Its main objective is to maximize value, control costs, and manage risks associated with IT assets, ensuring compliance and efficient utilization. This practice is distinct from ensuring that the collective processing power, memory, or network bandwidth of those assets is sufficient to meet service performance requirements.
- ✓
Capacity and Performance Management
Why this is correct
Capacity and Performance Management ensures that services and the IT infrastructure can deliver agreed-upon performance targets and meet current and future demand in a cost-effective way. This practice involves monitoring resource utilization, analyzing trends, forecasting future requirements, and planning for necessary adjustments to ensure the IT service provider always has sufficient resources to support business needs. It directly addresses the question of having enough resources to perform effectively.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.