ITIL4F ITIL Management Practices Practice Question
A change is being implemented to replace a server. The change is low risk and follows a pre-approved procedure. According to ITIL 4, what type of change is this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
Standard changes are pre-approved, low-risk, and follow a defined procedure. Normal changes require individual assessment, and emergency changes are for urgent fixes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
Standard changes are pre-authorized, low-risk, and frequently implemented changes that follow a well-defined and documented procedure. A routine server replacement, if it adheres to an established playbook and has been previously approved through a change authority, perfectly fits this category. This approach streamlines common operational activities, reducing the overhead of individual assessments for each instance.
- ✗
Emergency change
Why it's wrong here
Emergency changes are reserved for urgent fixes required to restore service operation as quickly as possible or to prevent a major service disruption. While a server replacement is an important infrastructure activity, it is typically a planned event, not a reactive measure to an immediate, critical failure. Therefore, classifying a routine replacement as an emergency change would bypass necessary controls without justification.
- ✗
Normal change
Why it's wrong here
Normal changes are non-standard changes that require assessment, authorization, and a structured change workflow, often involving a Change Authority or Change Advisory Board (CAB). Unlike standard changes, they are not pre-approved and each instance undergoes a specific evaluation of its risks and benefits. The question implies the change is pre-approved, making a normal change an incorrect classification as it necessitates individual authorization.
- ✗
Service request
Why it's wrong here
Service requests are formal requests from a user for something standard that is part of normal service delivery, such as providing access, information, or a pre-defined service offering. An infrastructure change like replacing a server is an internal operational activity managed by IT to maintain or improve services, not a user-initiated request for a service catalog item. This type of work falls under change enablement, not service request fulfillment.
Go deeper
Related to this question
About these practice questions
One of 531 original ITIL4F practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.