PL-900 Practice Question: Describe the business value of Microsoft Power Platform
Your organization wants to allow employees to submit help desk tickets through a mobile app. The solution must be low-code and integrate with Microsoft Teams. Which Microsoft Power Platform component should you use?
⚠ Common exam trap
Candidates often confuse Power Automate (automation) with Power Apps (app creation), assuming any integration with Teams must involve a workflow, but the question specifically asks for a component to build the mobile app itself, not the backend automation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Apps
Power Apps is the correct component because it enables the creation of custom mobile apps with low-code development, allowing employees to submit help desk tickets directly from their mobile devices. It integrates natively with Microsoft Teams through the Power Apps app in Teams, enabling users to access and submit tickets without leaving the Teams interface. This aligns with the requirement for a low-code solution that works within the Teams ecosystem.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Power Apps
Why this is correct
Power Apps allows building low-code mobile apps that can integrate with Teams.
- ✗
Power Virtual Agents
Why it's wrong here
Power Virtual Agents is for creating chatbots, not mobile apps.
- ✗
Power Automate
Why it's wrong here
Power Automate is for automating workflows, not creating mobile apps.
- ✗
Power BI
Why it's wrong here
Power BI is for data visualization and reporting.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.