The answer is that the user profile in Microsoft Entra ID does not have a manager assigned. This is because the Get Manager action in Power Automate relies entirely on the manager field being populated in the user’s organizational profile within Microsoft Entra ID (formerly Azure AD); if that field is empty, the connector cannot resolve the manager, causing the "unable to find manager" error. On the PL-900 exam, this scenario tests your understanding of how Power Automate connectors depend on underlying data sources, and it’s a common trap to blame SharePoint permissions or trigger conditions instead. Remember that manager lookup is a directory service function, not a SharePoint or flow trigger issue. A helpful memory tip: “No manager in Entra? The flow will fail to send her.”
PL-900 Practice Question: Demonstrate the capabilities of Power Automate
This PL-900 practice question tests your understanding of demonstrate the capabilities of power automate. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Power Automate to automate approval workflows for purchase orders. The flow should send an approval request to the manager of the requestor. When the manager approves, the flow should update a SharePoint list and send a confirmation email. However, the flow fails with an error 'Unable to find the manager for the specified user'. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user profile in Microsoft Entra ID does not have a manager assigned.
Option B is correct because the Get Manager connector requires the Azure AD (now Microsoft Entra ID) organization profile to be populated with manager information. Option A is wrong because SharePoint permissions do not affect the manager lookup. Option C is wrong because the flow is not triggered by a new item but by an approval action. Option D is wrong because the flow fails on the manager lookup, not on the SharePoint update.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The user profile in Microsoft Entra ID does not have a manager assigned.
Why this is correct
The Get Manager action requires a manager attribute in the directory.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The SharePoint list column for manager is missing.
Why it's wrong here
The error occurs during manager lookup, not SharePoint update.
✗
The flow trigger is set to 'When a new item is created' but the item already exists.
Why it's wrong here
The flow is triggered by an approval action, not a new item.
✗
The SharePoint list does not have the correct permissions.
Why it's wrong here
SharePoint permissions are unrelated to manager lookup.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which PL-900 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Demonstrate the capabilities of Power Automate — This question tests Demonstrate the capabilities of Power Automate — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The user profile in Microsoft Entra ID does not have a manager assigned. — Option B is correct because the Get Manager connector requires the Azure AD (now Microsoft Entra ID) organization profile to be populated with manager information. Option A is wrong because SharePoint permissions do not affect the manager lookup. Option C is wrong because the flow is not triggered by a new item but by an approval action. Option D is wrong because the flow fails on the manager lookup, not on the SharePoint update.
What should I do if I get this PL-900 question wrong?
Identify which PL-900 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A Power Automate flow sends an approval request to a user's manager. The flow uses the 'Get manager' action from the Office 365 Users connector. The flow runs successfully but the approval is never received by the manager. What is the most likely reason?
easy
A.The Office 365 Users connector is not properly configured.
B.The approval action is configured to use the Teams channel instead of email.
✓ C.The manager does not have a valid email mailbox.
D.The manager's user profile is missing in Microsoft Entra ID.
Why C: Option B is correct because the 'Get manager' action returns the manager's email address, but if the manager's mailbox is not enabled (e.g., a distribution group or shared mailbox), the approval email will not be delivered. Option A is wrong because the flow succeeds so the manager is found. Option C is wrong because approvals are sent via email. Option D is wrong because the flow uses the correct connector.
Last reviewed: Jun 21, 2026
Question Discussion
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This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.
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