PL-900 Demonstrate the capabilities of Power Apps Practice Question
A user wants to create a Power App that can be used by external customers to submit support tickets. The app should not require customers to sign in. Which type of Power Apps portal should you use? A) Canvas app with anonymous access B) Model-driven app with anonymous access C) Power Pages D) Power Automate portal
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Pages
Power Pages is the correct choice because it is designed for external-facing portals that can be accessed anonymously, allowing customers to submit support tickets without signing in. Option A (Power Automate portal) is used for managing flows, not for building portals. Option C (Canvas app with anonymous access) requires authentication; Canvas apps do not support true anonymous access. Option D (Model-driven app with anonymous access) also requires authentication; model-driven apps are for internal users with proper licensing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Automate portal
Why it's wrong here
Power Automate portal is for managing flows, not for customer-facing apps.
- ✓
Power Pages
Why this is correct
Power Pages allows external anonymous access and can be used for support ticket submission.
- ✗
Canvas app with anonymous access
Why it's wrong here
Canvas apps do not support anonymous access.
- ✗
Model-driven app with anonymous access
Why it's wrong here
Model-driven apps require authentication.
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