PL-900 Demonstrate the capabilities of Power Apps Practice Question
A company uses a model-driven app to manage IT support tickets. The app includes a timeline control to track activities. Recently, users noticed that emails sent from the app are not appearing in the timeline. The email activity is configured correctly. What could be the issue?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Server-side synchronization is not configured to track sent emails.
Server-side synchronization must be configured to automatically track sent emails in the timeline. Without this configuration, emails sent from the app may not be recorded. Option A is incorrect because the issue is not about shared mailbox; emails from shared mailboxes can still appear in the timeline if configured. Option B is incorrect because 'Auto-track' in Outlook is a client-side setting and does not affect server-side tracking of sent emails. Option D is incorrect because the timeline control is already present and working for other activities; the problem is specifically with sent emails not appearing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The email is sent from a shared mailbox.
Why it's wrong here
Shared mailboxes can be configured for server-side sync.
- ✗
The 'Auto-track' setting in Outlook is disabled.
Why it's wrong here
Auto-track is for incoming emails, not sent emails from the app.
- ✓
Server-side synchronization is not configured to track sent emails.
Why this is correct
Server-side sync must be enabled for email tracking in Dataverse.
- ✗
The timeline control is not added to the form.
Why it's wrong here
The timeline is present; activities are missing.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.