MS-900 Describe Microsoft 365 apps and services Practice Question
An HR manager needs to collect feedback from employees about a new wellness program. The manager wants to create a simple survey with multiple-choice questions and have the responses automatically visualized in charts. Which Microsoft 365 app is best suited for this task?
⚠ Common exam trap
Watch out — candidates often confuse Microsoft Teams as the correct answer because they know surveys can be created within Teams, but the question asks for the app best suited for the task, which is Microsoft Forms—the dedicated survey tool that Teams integrates with.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Microsoft Forms
Microsoft Forms is specifically designed for creating surveys, quizzes, and polls with automatic response collection and built-in chart visualization. It allows the HR manager to quickly add multiple-choice questions and instantly see aggregated results as charts without any manual setup.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Excel
Why it's wrong here
Microsoft Excel is a spreadsheet application optimized for data manipulation, calculation, and visualization, not for collecting user input. While you could manually design a survey layout in a worksheet and share the file, this approach lacks formal response collection, prevents anonymous or controlled distribution, and does not automatically aggregate results into charts. It is far more efficient to use Forms to gather responses and then export the data to Excel for analysis.
- ✓
Microsoft Forms
Why this is correct
Microsoft Forms is the correct choice because it is purpose-built for creating surveys with multiple question types, branching logic, and validation rules. After distribution, it automatically compiles responses and presents them in real-time charts, and administrators can export the dataset to Excel if further statistical analysis is needed. This streamlined workflow makes Forms the ideal tool for an HR manager collecting employee feedback.
- ✗
Microsoft Word
Why it's wrong here
Microsoft Word is a word processing application focused on authoring and formatting written content, and it has no built-in capability to collect, track, or analyze survey responses. Sending a Word document to employees would require them to diligently fill in a table and send it back, leading to version-control issues and manual data entry. Since there is no central response repository or automatic visualization, Word is unsuitable for structured feedback collection.
- ✗
Microsoft Teams
Why it's wrong here
Microsoft Teams is a collaboration platform for chat, meetings, and file sharing, not a survey authoring tool. The built-in polling feature in Teams meetings is limited to simple multiple-choice questions and cannot support the rich question types, branching, or anonymous response options that a full employee feedback survey requires. For this scenario, the HR manager should use Microsoft Forms and can optionally attach it as a tab in a Teams channel for convenient employee access.
Go deeper
Related to this question
Learn chapter
Microsoft Forms and Microsoft Planner
Key term
Microsoft 365
Microsoft 365 is a subscription-based cloud service from Microsoft that combines productivity tools like Office apps with security, device management, and online storage.
Key term
Microsoft Forms
Microsoft Forms is a cloud-based tool for creating surveys, quizzes, and polls to collect data and feedback.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.