MD-102 Manage applications Practice Question
Your organization uses Microsoft Intune to manage Windows 10 devices. Users report that some required applications are not being installed on their devices. You confirm the applications are assigned as 'Required' to a device group, and the devices are online. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune Management Extension is missing
The Intune Management Extension is required to process Win32 app installations. If the extension is missing or not running, required apps will not install even though the device is online and assignment is configured. Option A is wrong because BitLocker encryption status does not affect app installation. Option B is wrong because device-targeted assignments do not require the user to be logged in. Option C is wrong because the enrollment status page does not block required app installations after enrollment is complete.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
BitLocker encryption is pending
Why it's wrong here
BitLocker encryption runs independently of Intune app delivery and does not gate Win32 or Store app installation. Encryption state is the relevant cause when compliance policies require encryption before access, not when required apps fail to install.
- ✗
The user is not logged in to the device
Why it's wrong here
Required apps assigned to a device group install in device context, so they deploy whether or not a user is signed in. User sign-in is the deciding factor only for user-group assignments, which is when this would be the correct cause.
- ✗
The enrollment status page is blocking installation
Why it's wrong here
The enrollment status page only gates the out-of-box experience during provisioning; it completes once the device is enrolled and does not block later required app installs. It is the right answer when apps must install before a user reaches the desktop.
- ✓
The Intune Management Extension is missing
Why this is correct
Win32 and PowerShell script applications assigned as Required are delivered by the Intune Management Extension agent on Windows 10 devices. Without that agent installed and running, the device never receives the installation instruction, explaining why required apps fail to install despite online devices and correct assignments.
Go deeper
Related to this question
Learn chapter
Implementing Windows Autopilot
Key term
BitLocker
BitLocker is a full-disk encryption feature built into Windows that protects data by encrypting the entire drive so that unauthorized users cannot access files without the correct recovery key.
Key term
Win32 app
A Win32 app is a traditional Windows program that runs directly on a Windows PC, using the same system resources and displaying a standard window with menus and buttons.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.