MD-102 Manage and maintain devices Practice Question
You need to remotely wipe a lost corporate-owned iOS device that is enrolled in Microsoft Intune. Which action should you perform in the Intune console?
⚠ Common exam trap
Watch out — candidates often confuse 'Retire' with 'Wipe', mistakenly thinking Retire is sufficient for a lost device, but Retire only removes management and corporate data without performing a full device reset, leaving personal data and the device usable.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Wipe.
The Wipe action in Microsoft Intune restores a device to its factory default settings, removing all corporate and personal data. This is the appropriate action for a lost corporate-owned iOS device to ensure sensitive data is completely erased and the device cannot be accessed. Retire only removes managed apps and policies but leaves personal data intact, which is insufficient for a lost device scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Retire.
Why it's wrong here
Retire removes corporate data and management profiles but leaves personal content intact, so a lost device's data is not erased. It is tempting because it is the standard offboarding action, and would be correct when an employee leaves and the device is being removed from management while retaining personal use.
- ✓
Wipe.
Why this is correct
Wipe performs a full factory reset, removing all data, settings, and the management enrolment itself, which satisfies the requirement to remotely erase a lost corporate-owned iOS device. Retire would only remove corporate data and leave personal content intact, so it cannot guarantee the device is cleared.
- ✗
Delete.
Why it's wrong here
Delete only removes the device record.
- ✗
Reset.
Why it's wrong here
Reset reinstalls the operating system and clears all data, but it is designed for repurposing or troubleshooting a device, not for a lost device that must be remotely wiped. It is tempting because it erases everything, and would be correct when preparing a recovered device for redeployment.
Go deeper
Related to this question
Learn chapter
Deploying Applications with Intune
Key term
Wipe
Wipe is the process of securely erasing all data from a storage device, making it unrecoverable and preparing the device for reuse or disposal.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.