Resolving Company Portal Launch Failure by Triggering Intune Sync
Your organization manages Windows 10 and 11 devices using Microsoft Intune. Users report that after a recent update, the Microsoft Store for Business app 'Company Portal' fails to launch. You verify that the app is assigned as required to all devices. What should you do first to resolve the issue?
Quick Answer
The correct first step is to trigger a device sync from the Microsoft Intune admin center. This forces the affected Windows 10 or 11 devices to check in with Intune immediately, pushing down any pending policy or app configuration updates that may have been missed after the recent Windows update, which is why a force Intune sync to fix app issues after update is the most efficient initial action. On the MD-102 exam, this scenario tests your understanding of the Intune sync cycle and the order of troubleshooting—many candidates mistakenly jump to reinstalling the app or checking logs, but the exam emphasizes that a sync is the quickest way to apply pending changes without user intervention. A common trap is forgetting that Company Portal, as a required app, relies on the device’s check-in to receive updates or remediation. Remember the mnemonic “Sync First, Reinstall Last” to avoid overcomplicating the fix.
⚠ Common exam trap
The trap here is that candidates may jump to a destructive or configuration-based solution (like reinstalling or enabling auto-updates) instead of recognizing that a simple device sync is the least invasive and most appropriate first troubleshooting step for an app that fails to launch after an update.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Trigger a device sync from the Microsoft Intune admin center.
The correct first step is to trigger a device sync from the Microsoft Intune admin center. This forces the affected devices to check in with Intune, which can push down any pending policy or app configuration updates that may have been missed after the recent Windows update. Since the Company Portal app is assigned as required, a sync ensures the device receives the latest app version or remediation actions without requiring a full reinstall.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable automatic updates for Company Portal in Intune.
Why it's wrong here
Automatic updates may not resolve a launch failure caused by policy misconfiguration.
- ✗
Uninstall and reinstall Company Portal from all devices.
Why it's wrong here
Uninstalling may remove user data and is not the first troubleshooting step.
- ✓
Trigger a device sync from the Microsoft Intune admin center.
Why this is correct
Forces the device to check in and receive the latest app assignment and configuration.
- ✗
Run Windows Update troubleshooter on affected devices.
Why it's wrong here
The issue is specific to Company Portal, not general Windows update issues.
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Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Same concept, more angles
1 more way this is tested on MD-102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. You manage devices with Microsoft Intune. Users report that after a recent policy change, some devices are not receiving updated policies. You verify that the devices are online and have connectivity. What should you do to force a policy refresh?
medium- A.Ask users to restart their devices.
- B.Ask users to run Windows Update.
- C.Adjust the MDM sync interval in Intune.
- ✓ D.In the Intune portal, select the devices and click 'Sync'.
Why D: The Intune 'Sync' action sends a direct MDM policy refresh command to the device via the Microsoft Intune service. This triggers the device's enrollment client to immediately check in with the MDM server, download the latest policies, and apply them without waiting for the next scheduled sync interval. Since the devices are online and have connectivity, this remote sync forces an immediate policy refresh.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.