MD-102 Prepare infrastructure for devices Practice Question
A user reports that their Windows 11 device fails to enroll in Microsoft Intune. The device is Microsoft Entra joined and the user has a valid Intune license. What should you check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the Enrollment Status Page (ESP) profile configuration in Intune.
Enrollment Status Page (ESP) profiles can block enrollment if misconfigured, and checking the Intune console is the first step to see errors. Option A is wrong because BitLocker is not related to enrollment. Option C is wrong because the local admin password is not required for enrollment. Option D is wrong because the Autopilot profile is only relevant for Autopilot deployments, not general enrollment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that BitLocker is enabled on the device.
Why it's wrong here
BitLocker does not affect enrollment.
- ✓
Check the Enrollment Status Page (ESP) profile configuration in Intune.
Why this is correct
ESP profiles can cause enrollment failures if they are not configured correctly or if they are blocked.
- ✗
Ensure that the device has a local administrator password set.
Why it's wrong here
A local admin password is not required for enrollment.
- ✗
Review the Windows Autopilot deployment profile assigned to the device.
Why it's wrong here
Autopilot profiles are used for initial provisioning, not for enrollment after the device is already joined.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Autopilot profile
An Autopilot profile is a collection of configuration settings that dictates how a new Windows device will be set up and delivered to an end user with minimal IT intervention.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.