MD-102 Manage and maintain devices Practice Question
A user reports that their Microsoft Intune enrolled device is not receiving required compliance policies. The device shows as 'Not evaluated' in the Microsoft Intune admin center. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune Management Extension is not installed
When the Intune Management Extension is not installed, the device cannot process compliance policies, resulting in a 'Not evaluated' status. Option A (No internet) would typically show as 'Not compliant' or 'Unknown'. Option C (No license) would prevent enrollment, so the device wouldn't be enrolled. Option D (Not enrolled) would show as 'Not enrolled', not 'Not evaluated'.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not connected to the internet
Why it's wrong here
Would show as 'Unknown' or 'Not compliant' after check-in failure.
- ✓
The Intune Management Extension is not installed
Why this is correct
Without the extension, policies cannot be evaluated, leading to 'Not evaluated'.
- ✗
The user does not have an Intune license assigned
Why it's wrong here
License issue would prevent enrollment, not cause 'Not evaluated'.
- ✗
The device is not enrolled in Intune
Why it's wrong here
Would not appear in the device list if unenrolled.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.