MD-102 Manage applications Practice Question
A user reports that a required app is not installing on their Android Enterprise device. The device is enrolled in Intune and shows as compliant. The app is assigned to the user. What is the most likely cause?
⚠ Common exam trap
Many candidates assume app installation failures are always due to compliance or app availability issues, overlooking the critical prerequisite that the Company Portal app must be present and active on the device to receive and execute app assignments.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user does not have the Company Portal app installed.
On Android Enterprise devices enrolled in Intune, the Company Portal app is required to install line-of-business (LOB) apps or manage app installations via the Intune console. Without the Company Portal app, the device cannot receive app assignment push notifications or initiate the installation process, even if the device is compliant and the app is assigned to the user. This is a prerequisite for app deployment on Android Enterprise work profiles.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not compliant with conditional access policies.
Why it's wrong here
The device is compliant, so this is not the issue.
- ✓
The user does not have the Company Portal app installed.
Why this is correct
Company Portal is required for app installation on Android Enterprise.
- ✗
The app is not available on Managed Google Play.
Why it's wrong here
If the app is assigned, it must be available.
- ✗
The device does not have a work profile configured.
Why it's wrong here
Work profile is configured during enrollment.
Go deeper
Related to this question
Learn chapter
Planning Deployment and Architecture
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.