hardMultiple ChoiceObjective-mapped
MD-102 Practice Question: A company uses Microsoft Intune to manage Windows…
A company uses Microsoft Intune to manage Windows 10 devices. A user reports that their device is not receiving critical security updates despite being compliant with all update policies. You verify that the device is online and communicating with Intune. Which action should you take to resolve the issue?
⚠ Common exam trap
Candidates often confuse 'force sync' with 'force update installation,' not realizing that a sync only retrieves policy and update metadata, but the deferral period still prevents the update from being offered until it expires.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the Windows Update Rings policy assigned to the device and adjust the deferral settings for quality updates.
The user's device is compliant and online, but not receiving critical security updates. The most likely cause is that the Windows Update Rings policy assigned to the device has a deferral period configured for quality updates, which delays the installation of security patches. Adjusting the deferral settings for quality updates to 0 days ensures that critical security updates are installed immediately upon release, resolving the issue without changing the feature update deferral.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the device meets the minimum hardware requirements for the update.
Why it's wrong here
Hardware requirements are not typically a cause for missing security updates; compliance is already confirmed.
- ✗
Force a sync from the device via Intune Company Portal or Settings > Accounts > Access work or school.
Why it's wrong here
Syncing only refreshes policy; it does not override deferral periods.
- ✗
Reassign the device to a different Update Ring policy that has no feature update deferral.
Why it's wrong here
Quality updates are separate from feature updates; changing feature update deferral does not affect quality updates.
- ✓
Review the Windows Update Rings policy assigned to the device and adjust the deferral settings for quality updates.
Why this is correct
Deferral settings can delay updates; adjusting them can resolve the issue.
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Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Quality update policy
A quality update policy is a set of rules and schedules that IT administrators use to control which Windows updates are deployed to devices to ensure stability, security, and compatibility.
Key term
Security
Security in IT is the practice of protecting systems, networks, and data from unauthorized access, damage, or theft.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.