CISM Incident Management Practice Question
An organization is conducting a root cause analysis after a data breach. Which of the following sequences BEST aligns with the 5 Whys approach from a CISM perspective?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Technical cause → Process failure → Management failure
The 5 Whys should drill down from technical cause to process failure to management/governance failure, as per the domain content.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Management failure → Process failure → Technical cause
Why it's wrong here
RCA should start with the immediate technical cause.
- ✗
Process failure → Technical cause → Management failure
Why it's wrong here
Technical cause should be identified first.
- ✗
Technical cause → Management failure → Process failure
Why it's wrong here
Process failure typically precedes management failure.
- ✓
Technical cause → Process failure → Management failure
Why this is correct
This sequence identifies underlying root causes at each level.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.