CISA Governance and Management of IT Practice Question
Which TWO of the following are common objectives of an IT balanced scorecard? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enhancing IT staff skills and knowledge
The IT balanced scorecard translates the organization's strategy into objectives across four perspectives: customer, financial, internal process, and learning/growth. Option C (enhancing IT staff skills and knowledge) aligns with the learning and growth perspective, as it focuses on developing human capital. Option E (improving customer satisfaction with IT services) aligns with the customer perspective, measuring how IT meets user needs. Options A, B, and D are tactical or operational activities rather than strategic objectives spanning the balanced scorecard dimensions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Deploying a new ERP system
Why it's wrong here
Project delivery is operational.
- ✗
Reducing the number of help desk tickets
Why it's wrong here
This is a metric, not a balanced scorecard perspective.
- ✓
Enhancing IT staff skills and knowledge
Why this is correct
Learning and growth perspective.
- ✗
Implementing a new firewall
Why it's wrong here
A specific project, not a balanced scorecard objective.
- ✓
Improving customer satisfaction with IT services
Why this is correct
Customer perspective is a key dimension.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.