CISA Practice Question: Information Systems Operations and Business Resilience
Which of the following is the PRIMARY purpose of a service desk?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To provide a single point of contact for incidents and service requests
The service desk acts as a single point of contact for IT support.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To monitor network performance
Why it's wrong here
Network monitoring is typically done by other teams.
- ✗
To manage IT assets
Why it's wrong here
Asset management is a separate function.
- ✗
To perform root cause analysis
Why it's wrong here
Root cause analysis is part of problem management.
- ✓
To provide a single point of contact for incidents and service requests
Why this is correct
This is the core function.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.