Information Systems Acquisition, Development, and Implementation →mediumMultiple ChoiceObjective-mapped
CISA Practice Question: Information Systems Acquisition, Development, and Implementation
During a post-implementation review of a new customer relationship management (CRM) system, the IS auditor finds that the system is processing transactions slower than anticipated. What is the BEST initial course of action for the auditor?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Compare actual performance to the performance criteria in the business case
The auditor should first verify actual performance against the criteria defined in the business case to determine if objectives were met.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Recommend immediate performance tuning to resolve the issue
Why it's wrong here
The auditor should assess the root cause before recommending specific actions.
- ✗
Report the issue to senior management immediately
Why it's wrong here
The auditor should first gather evidence before escalating.
- ✗
Conduct a load test to identify bottlenecks
Why it's wrong here
This is a technical step that may be done after initial analysis.
- ✓
Compare actual performance to the performance criteria in the business case
Why this is correct
This is the standard approach for a post-implementation review.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.