CISA Governance and Management of IT Practice Question
An IT steering committee is reviewing a proposal for a new customer relationship management (CRM) system. Which of the following BEST demonstrates that the proposal aligns with the organization's strategic goals?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The business case includes a clear link to the organization's five-year strategic plan.
A clear link to the organization's five-year strategic plan demonstrates that the proposal aligns with strategic goals. Option B is about the project manager's experience, which does not indicate strategic alignment. Option C describes a feature that may be beneficial but is not inherently tied to strategic goals. Option D is a cost-saving tactic, not evidence of strategic alignment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The business case includes a clear link to the organization's five-year strategic plan.
Why this is correct
Direct reference to the strategic plan demonstrates alignment.
- ✗
The project manager has extensive experience with CRM implementations.
Why it's wrong here
Project manager experience does not ensure strategic alignment.
- ✗
The proposed system includes advanced analytics capabilities.
Why it's wrong here
Advanced analytics is a feature, but it may not be tied to strategic goals.
- ✗
The vendor offers discounted licensing for the first year.
Why it's wrong here
Cost savings alone do not indicate strategic alignment.
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Written by Johnson Ajibi, MSc IT Security
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