This NSE4 practice question tests your understanding of authentication and vpn. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A FortiGate is configured with FSSO (Fortinet Single Sign-On) to authenticate users from Active Directory. Users are logging in to their domain-joined computers, but the FortiGate does not see the user sessions. The polling connector is configured correctly. What is the MOST likely reason?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
DNS resolution for the Domain Controller is failing
FSSO requires the FortiGate to resolve NetBIOS names to IP addresses. If DNS resolution fails, the FortiGate cannot correlate the user's login event with the IP address.
Key principle: Count usable hosts — not total addresses — and remember that the network and broadcast addresses are not available to hosts in standard IPv4 subnets.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The FSSO agent is not installed on the Domain Controller
Why it's wrong here
The polling connector does not require an agent on the DC.
✗
The user group filter is too restrictive
Why it's wrong here
Restrictive filters would prevent specific users from being collected, but the question states no user sessions are seen.
✗
The FortiGate is not in the same subnet as the users
Why it's wrong here
FSSO can work across subnets; this is not the primary issue.
✓
DNS resolution for the Domain Controller is failing
Why this is correct
The FortiGate needs to resolve the DC's hostname to IP. If DNS is not working, polling fails.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Common exam trap: usable hosts are not the same as total addresses
Subnetting questions often tempt you into counting all addresses. In normal IPv4 subnets, the network and broadcast addresses are not usable host addresses.
Detailed technical explanation
How to think about this question
Subnetting questions test whether you can identify the network, broadcast address, usable range, mask and correct subnet. Slow down enough to calculate the block size correctly.
KKey Concepts to Remember
CIDR notation defines the prefix length.
Block size helps identify subnet boundaries.
Network and broadcast addresses are not usable hosts in normal IPv4 subnets.
The required host count determines the smallest suitable subnet.
TExam Day Tips
→Write the block size before choosing the subnet.
→Check whether the question asks for hosts, subnets or a specific address range.
→Do not confuse /24, /25, /26 and /27 host counts.
Key takeaway
Count usable hosts — not total addresses — and remember that the network and broadcast addresses are not available to hosts in standard IPv4 subnets.
Real-world example
How this comes up in practice
A network engineer segments a warehouse floor into three subnets: 20 scanners, 5 printers, and 2 management hosts. Picking the wrong mask wastes addresses or leaves too few usable hosts. Exam questions test whether you can apply CIDR notation, calculate block size, and identify the correct usable-host range for a given prefix.
What to study next
Got this wrong? Here's your next step.
Review block sizes, usable host formulas (2^n − 2), and how to find network and broadcast addresses for /24 through /30. Then practise related NSE4 subnetting questions on CIDR, address ranges, and subnet selection.
Authentication and VPN — This question tests Authentication and VPN — CIDR notation defines the prefix length..
What is the correct answer to this question?
The correct answer is: DNS resolution for the Domain Controller is failing — FSSO requires the FortiGate to resolve NetBIOS names to IP addresses. If DNS resolution fails, the FortiGate cannot correlate the user's login event with the IP address.
What should I do if I get this NSE4 question wrong?
Review block sizes, usable host formulas (2^n − 2), and how to find network and broadcast addresses for /24 through /30. Then practise related NSE4 subnetting questions on CIDR, address ranges, and subnet selection.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
CIDR notation defines the prefix length.
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This NSE4 practice question is part of Courseiva's free Fortinet certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the NSE4 exam.
Question Discussion
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