hardMultiple ChoiceObjective-mapped
FC0-U71 Practice Question: Refer to the exhibit
Exhibit
Received: text from Windows Update: Update KB5006670 failed to install on 10/10/2023. Error: 0x80070002 - The system cannot find the file specified.
Refer to the exhibit. A user reports that a recent Windows update failed to install. Which action should the technician take FIRST?
⚠ Common exam trap
CompTIA often tests the principle of least invasive troubleshooting first, so the trap here is that candidates may jump to a more complex or permanent solution (like disabling antivirus or reinstalling) instead of using the built-in, automated diagnostic tool that is designed specifically for this scenario.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run the Windows Update Troubleshooter
The Windows Update Troubleshooter is the correct first step because it is a built-in diagnostic tool that automatically detects and resolves common issues preventing updates from installing, such as corrupted update files, misconfigured Windows Update services, or incorrect proxy settings. Running this troubleshooter is a non-invasive, low-risk action that often resolves the problem without requiring manual intervention or system changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Run the Windows Update Troubleshooter
Why this is correct
The troubleshooter can automatically fix common update issues.
- ✗
Disable the antivirus permanently
Why it's wrong here
Antivirus interference is possible but disabling permanently is not best practice.
- ✗
Manually download the update from Microsoft Update Catalog
Why it's wrong here
Manual download is a later step if troubleshooting fails.
- ✗
Reinstall the operating system
Why it's wrong here
Too drastic for a single update failure.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.