hardMultiple ChoiceObjective-mapped
220-1102 Practice Question: A technician is troubleshooting a Windows 10…
A technician is troubleshooting a Windows 10 computer that randomly restarts without any error message. The system does not create a minidump file. Which advanced startup option should be disabled in the System Properties to help capture the error for analysis?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Automatic restart
When 'Automatic restart' is enabled, the system restarts immediately after a critical error (BSOD) without displaying the error screen or creating a dump file. Disabling this option allows the system to halt on the blue screen, showing the error code and enabling dump file generation for troubleshooting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Fast Startup
Why it's wrong here
Fast Startup (also known as Hybrid Shutdown) utilizes hibernation to accelerate subsequent boot processes by saving the kernel and loaded drivers to disk. While it significantly impacts system startup times, this feature operates during the shutdown and boot sequence, not during an unexpected system crash. Therefore, Fast Startup has no influence on whether a system generates a memory dump file or prevents an immediate, unlogged reboot following a critical system failure.
- ✓
Automatic restart
Why this is correct
The 'Automatic restart' option, found within the 'Startup and Recovery' settings under System Properties, directly governs the system's behavior immediately following a critical error like a Blue Screen of Death (BSOD). When this setting is enabled, Windows automatically reboots, often too quickly for a user to read the error message or for a complete memory dump file to be written. Disabling this feature is crucial for troubleshooting, as it forces the system to halt on the error screen, allowing technicians to gather vital diagnostic information and ensuring the memory dump process can successfully complete.
- ✗
Write an event to the system log
Why it's wrong here
The 'Write an event to the system log' option ensures that details pertaining to a system failure, including the specific error code and associated parameters, are recorded in the Windows Event Viewer's System log. This logging mechanism is vital for post-mortem analysis and historical tracking of system stability issues. However, this setting operates independently of the system's immediate physical response to a crash; it does not control whether the system automatically restarts or remains on a BSOD screen, nor does it affect the creation of memory dump files.
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Small memory dump (256 KB)
Why it's wrong here
The 'Small memory dump (256 KB)' setting dictates the *type* and *size* of the diagnostic file generated when a system crash occurs, containing essential but minimal information for basic debugging. While selecting an appropriate dump file type is fundamental for diagnostics, this option does not control the system's *behavior* immediately after a crash. If the system is configured to automatically restart, it may reboot prematurely, preventing any memory dump file, regardless of its specified size or type, from being fully written to disk and thus rendering it useless for troubleshooting.
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Windows Editions and Features
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.