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350-401 Infrastructure Practice Question

A network administrator is troubleshooting an issue where OSPF routes are not being learned from a neighbor. The administrator checks the OSPF configuration and sees that both routers are in the same area. The neighbor state is stuck in EXSTART. What is the most likely cause?

⚠ Common exam trap

Many candidates confuse the EXSTART state with issues like hello/dead timer mismatches or area mismatches, which actually prevent the adjacency from reaching the 2-WAY state, not the EXSTART state.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The interface MTU does not match.

When OSPF neighbors are stuck in the EXSTART state, it typically indicates a problem with the Database Description (DBD) packet exchange process. The most common cause is an MTU mismatch between the interfaces, because OSPF will not proceed to the Exchange state if the DBD packet is larger than the interface MTU and gets silently dropped. This prevents the routers from agreeing on the master/slave relationship and exchanging link-state information.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    The router ID is the same on both routers.

    Why it's wrong here

    A duplicate OSPF router ID causes a router to reject neighbor discovery packets that carry its own router ID, preventing the neighbor relationship from forming or causing it to flap. The adjacency typically cannot move beyond INIT or DOWN, and the error would not manifest as a neighbor stuck specifically in EXSTART state. Because the symptom here is an adjacency stuck in EXSTART, an RID conflict is a different failure pattern and is not the cause.

  • ✗

    The area ID is different.

    Why it's wrong here

    An OSPF Hello packet carries the originating area ID; if the receiving interface belongs to a different area, the Hello is dropped as invalid and no neighbor adjacency ever forms. In this case, the routers would never progress past the INIT state or would remain in DOWN with the relevant 'area mismatch' debugs, rather than moving through 2WAY to EXSTART. A wrong area assignment therefore produces a much earlier failure in the OSPF neighbor state machine than the observed EXSTART hang.

  • ✗

    The hello timer is set to 30 seconds on one router.

    Why it's wrong here

    When hello intervals differ, each router rejects the other's Hello packets because the Hello interval field does not match the local configuration, so the neighbor flips between DOWN and INIT. The routers never achieve the 2WAY state or proceed to database synchronization, meaning they cannot get stuck in EXSTART as seen in the scenario. The router may also show 'event timer' or 'dead timer' mismatches, but any timer mismatch keeps the adjacency in the earliest stages, not in EXSTART.

  • ✓

    The interface MTU does not match.

    Why this is correct

    An MTU mismatch is the classic cause of an OSPF neighbor being stuck in EXSTART; during the Database Description exchange, each router advertises its outgoing interface MTU in the DBD packet header. If one router's interface has a lower MTU, it discards DBD packets that declare a larger MTU, so the neighboring router never receives a valid acknowledgment and remains in EXSTART. Because OSPF does not initialize the DBD exchange until both MTUs are verified equal, the adjacency stalls at the point where the Master/Slave election occurs, exactly matching the reported symptom.

Visual reference

R1 R2 R3 R4 10 100 10 100 OSPF picks R1→R2→R4 (cost 20) over R1→R3→R4 (cost 200)

Quick reference

Routing Protocol Comparison

ProtocolMetricMax HopsAlgorithmType
RIP v2Hop count15Bellman-FordDistance vector
OSPFCost (bandwidth)UnlimitedDijkstra (SPF)Link state
EIGRPComposite metricUnlimitedDUALHybrid
IS-ISCostUnlimitedDijkstraLink state
BGPPolicy / attributesUnlimitedPath vectorPath vector

RIP's 15-hop limit makes it unsuitable for large networks. OSPF and EIGRP dominate modern enterprise deployments.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 350-401 practice question is part of Courseiva's free Cisco certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 350-401 exam.