A network engineer is configuring QoS on a Cisco Catalyst 3850 switch to prioritize voice traffic. The switch is connected to an IP phone and a PC using a single access port. The engineer applies a service policy on the access port that marks CoS 5 for voice and CoS 0 for data. However, the IP phone is not receiving any voice packets. What is the most likely cause?
Trap 1: The IP phone is not configured with the correct VLAN for voice…
Incorrect because the scenario describes a QoS marking issue, not a VLAN assignment problem; voice VLAN configuration is separate from QoS trust.
Trap 2: The service policy is applied in the output direction instead of…
Incorrect because the service policy direction does not affect trust; trust is a port-level attribute, not part of the policy map.
Trap 3: The switch does not support CoS marking on access ports
Incorrect because Catalyst 3850 switches support CoS marking on access ports when trust is enabled.
- A
The switchport is configured as an access port without 'mls qos trust cos'
Correct because without trusting CoS, the switch ignores the phone's markings and treats all traffic as best-effort.
- B
The IP phone is not configured with the correct VLAN for voice traffic
Why wrong: Incorrect because the scenario describes a QoS marking issue, not a VLAN assignment problem; voice VLAN configuration is separate from QoS trust.
- C
The service policy is applied in the output direction instead of input
Why wrong: Incorrect because the service policy direction does not affect trust; trust is a port-level attribute, not part of the policy map.
- D
The switch does not support CoS marking on access ports
Why wrong: Incorrect because Catalyst 3850 switches support CoS marking on access ports when trust is enabled.