- A
Basic Support
Why wrong: Basic Support is free and includes access to documentation, whitepapers, and support forums. It does not include phone/chat support, a TAM, or 24/7 technical support.
- B
Developer Support
Why wrong: Developer Support includes business-hours email access to Cloud Support Associates. It does not include 24/7 phone support or a TAM.
- C
Business Support
Why wrong: Business Support includes 24/7 phone and chat support and access to Trusted Advisor but does not include a designated TAM. A TAM is exclusive to Enterprise plans.
- D
Enterprise Support
AWS Enterprise Support includes 24/7 access to Senior Cloud Support Engineers via phone/chat, a designated Technical Account Manager (TAM) who provides proactive guidance and architectural reviews — all requirements of the question.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A large enterprise runs business-critical workloads on AWS and needs 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and access to proactive guidance and architectural reviews. Which AWS Support plan includes all of these features?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Enterprise Support
The Enterprise Support plan is the only AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and proactive guidance and architectural reviews. These features are specifically designed for large enterprises running business-critical workloads that require personalized support and strategic advice.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Basic Support is free and includes access to documentation, whitepapers, and support forums. It does not include phone/chat support, a TAM, or 24/7 technical support.
- ✗
Developer Support
Why it's wrong here
Developer Support includes business-hours email access to Cloud Support Associates. It does not include 24/7 phone support or a TAM.
- ✗
Business Support
Why it's wrong here
Business Support includes 24/7 phone and chat support and access to Trusted Advisor but does not include a designated TAM. A TAM is exclusive to Enterprise plans.
- ✓
Enterprise Support
Why this is correct
AWS Enterprise Support includes 24/7 access to Senior Cloud Support Engineers via phone/chat, a designated Technical Account Manager (TAM) who provides proactive guidance and architectural reviews — all requirements of the question.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the Business Support plan's 24/7 phone/chat access and faster response times with the Enterprise plan's additional features, forgetting that only Enterprise includes a designated TAM and proactive architectural reviews.
Detailed technical explanation
How to think about this question
The Enterprise Support plan includes a Technical Account Manager (TAM) who provides proactive guidance, architectural reviews, and operational support tailored to the customer's environment. This plan also offers a 15-minute response time for business-critical issues and access to AWS Infrastructure Event Management for planning major events, which is not available in lower-tier plans.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Billing, Pricing, and Support — study guide chapter
Learn the concepts, then practise the questions
- →
Billing, Pricing, and Support practice questions
Targeted practice on this topic area only
- →
All CLF-C02 questions
1,024 questions across all exam domains
- →
AWS Certified Cloud Practitioner CLF-C02 study guide
Full concept coverage aligned to exam objectives
- →
CLF-C02 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related CLF-C02 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Cloud Concepts practice questions
Practise CLF-C02 questions linked to Cloud Concepts.
Security and Compliance practice questions
Practise CLF-C02 questions linked to Security and Compliance.
Cloud Technology and Services practice questions
Practise CLF-C02 questions linked to Cloud Technology and Services.
Billing, Pricing, and Support practice questions
Practise CLF-C02 questions linked to Billing, Pricing, and Support.
AWS shared responsibility model practice questions
Practise CLF-C02 questions linked to AWS shared responsibility model.
AWS IAM practice questions
Practise CLF-C02 questions linked to AWS IAM.
AWS pricing practice questions
Practise CLF-C02 questions linked to AWS pricing.
AWS support plans practice questions
Practise CLF-C02 questions linked to AWS support plans.
AWS S3 practice questions
Practise CLF-C02 questions linked to AWS S3.
AWS EC2 practice questions
Practise CLF-C02 questions linked to AWS EC2.
Practice this exam
Start a free CLF-C02 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enterprise Support — The Enterprise Support plan is the only AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and proactive guidance and architectural reviews. These features are specifically designed for large enterprises running business-critical workloads that require personalized support and strategic advice.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Keep practising
More CLF-C02 practice questions
- A company publishes a message each time a new product is added to its catalogue. Three services need to receive this mes…
- A media company stores frequently accessed video thumbnails in Amazon S3. The thumbnails are read multiple times every d…
- A company needs a service to translate domain names (like www.example.com) into IP addresses, check the health of their…
- A startup runs an application on AWS and receives a monthly bill that charges exactly for the number of compute hours us…
- A financial institution runs its core banking application on-premises due to regulatory requirements. It has connected i…
- A company wants to run a MySQL database in AWS without managing database software installation, applying patches, settin…
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.