CLF-C02 Billing, Pricing, and Support Practice Question
A large enterprise runs business-critical workloads on AWS and needs 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and access to proactive guidance and architectural reviews. Which AWS Support plan includes all of these features?
⚠ Common exam trap
Watch out — candidates often confuse the Business Support plan's 24/7 phone/chat access and faster response times with the Enterprise plan's additional features, forgetting that only Enterprise includes a designated TAM and proactive architectural reviews.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise Support
The Enterprise Support plan is the only AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and proactive guidance and architectural reviews. These features are specifically designed for large enterprises running business-critical workloads that require personalized support and strategic advice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Basic Support
Why it's wrong here
Basic Support is the free tier available to every AWS customer. It grants access only to documentation, whitepapers, and community support forums; it does not include any phone or chat access to AWS engineers, no 24/7 technical coverage, and no Technical Account Manager. Consequently it cannot satisfy a requirement for enterprise-grade proactive support and a designated TAM.
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Developer Support
Why it's wrong here
Developer Support is intended for early-stage experimentation and development. It offers email access to Cloud Support Associates only during business hours, with no phone/chat, no 24/7 coverage, and no TAM, so it fails both enterprise-level criteria. It is unsuitable when the question explicitly asks for the support plan that pairs a TAM with round-the-clock technical support.
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Business Support
Why it's wrong here
Business Support provides 24/7 phone and chat access to Cloud Support Engineers and full Trusted Advisor, but it does not include a Technical Account Manager. The TAM is a distinguishing feature reserved exclusively for Enterprise Support. Since the question hinges on the presence of a TAM, Business Support is incorrect despite having the 24/7 support component.
- ✓
Enterprise Support
Why this is correct
AWS Enterprise Support is the only plan that provides 24/7 access to Senior Cloud Support Engineers and a designated Technical Account Manager (TAM). The TAM delivers proactive guidance, architectural reviews, and operational health assessments, directly matching the question's requirements. This plan is designed for mission-critical workloads requiring both reactive support and strategic technical advice.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.