AIF-C01 Fundamentals of AI and ML Practice Question
A company wants to use AI to automatically transcribe customer service calls into text. Which AWS service is most suitable?
⚠ Common exam trap
Candidates often confuse Amazon Transcribe (speech-to-text) with Amazon Polly (text-to-speech) or assume Amazon Comprehend can process audio directly, when in fact Comprehend only works on text input.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Amazon Transcribe
Amazon Transcribe is the correct choice because it is a fully managed automatic speech recognition (ASR) service designed specifically to convert speech into text. It can handle real-time streaming or batch processing of audio files, making it ideal for transcribing customer service calls into searchable text.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Amazon Transcribe
Why this is correct
Transcribe is designed for speech-to-text conversion.
- ✗
Amazon Comprehend
Why it's wrong here
Comprehend is for natural language processing, not transcription.
- ✗
Amazon Polly
Why it's wrong here
Polly converts text to speech, not the other way.
- ✗
Amazon Rekognition
Why it's wrong here
Rekognition is for image and video analysis.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AIF-C01 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AIF-C01 exam.