# Microsoft 365 admin center

> Source: Courseiva IT Certification Glossary — https://courseiva.com/glossary/microsoft-365-admin-center

## Quick definition

The Microsoft 365 admin center is a central website where you go to manage your company's Microsoft 365 account. You can add or remove users, reset passwords, buy more licenses, and check the health of services like email and Teams. It is designed for people who are responsible for keeping the organization's technology running smoothly.

## Simple meaning

Think of the Microsoft 365 admin center as the main control room for your company's digital office building. In a physical office, there is a front desk where you handle keys, mail, and visitor badges. The admin center is the virtual version of that front desk, but for all the Microsoft tools your company uses.

When your company signs up for Microsoft 365, it gets a big online space that includes services like email (Exchange Online), file storage (OneDrive and SharePoint), meetings (Teams), and apps (Word, Excel, and Outlook). Someone needs to be in charge of who gets access to what, how many licenses the company owns, and making sure everything is working. That someone uses the admin center. You log in with a special account that has admin privileges, and from there you see a dashboard with cards showing things like service health, active users, and license usage.

The admin center acts like a switchboard. When you hire a new employee, you go to the admin center to create their account, assign them an email address, and give them the right Microsoft 365 apps. If someone forgets their password, you reset it from here. If you want to turn off a feature for everyone, say external file sharing, you change the setting in the admin center. It is the single place where all important decisions about your company’s Microsoft environment are made. Without it, managing users and services would require logging into each service separately, which would be confusing and inefficient.

In short, the admin center is your headquarters for keeping your organization’s Microsoft 365 world organized and secure.

## Technical definition

The Microsoft 365 admin center is a web-based management portal that provides IT administrators with a unified interface to administer all Microsoft 365 tenant-wide settings, user accounts, license allocations, security policies, and service health monitoring. It is the primary administrative console for the Microsoft 365 platform, which includes Exchange Online, SharePoint Online, Microsoft Teams, Intune, and other cloud services.

Architecturally, the admin center is built on the Microsoft 365 platform and accessed via the URL admin.microsoft.com. Authentication uses Azure Active Directory (Azure AD) as the identity provider. When an admin logs in, they are authenticated through OAuth 2.0 and then authorized based on their Azure AD role assignments. Common roles include Global Administrator, User Administrator, Billing Administrator, and Service Support Administrator. Each role grants specific permissions scoped to the admin center's functionality.

The admin center communicates with Microsoft's backend services using Representational State Transfer (REST) APIs. These APIs abstract the underlying management operations for each workload. For example, user creation calls the Azure AD Graph API, license assignment interacts with the licensing service, and service health data is pulled from the Microsoft 365 Service Communications API. The admin center relies on the Microsoft 365 admin center API to perform bulk operations and to integrate with third-party tools via PowerShell and Microsoft Graph.

Key components of the admin center include the navigation pane, which provides links to Users, Groups, Roles, Billing, Support, Settings, and Health. The dashboard shows an at-a-glance view of active users, storage usage, service health incidents, and recent alerts. The Health section provides real-time status of Exchange Online, SharePoint, Teams, and other services, plus a history of past incidents with root cause analyses.

Modern Microsoft 365 admin centers also incorporate simplified experiences for small businesses and advanced capabilities for enterprise organizations. The admin center supports delegated administration, meaning a global admin can assign limited admin roles to other users, such as helpdesk agents who can reset passwords but not change billing. For security, the admin center supports multi-factor authentication (MFA) and conditional access policies that can restrict access to the admin portal based on location, device state, or risk level.

In practice, IT professionals use the admin center to configure domain verification, set up email authentication protocols like SPF, DKIM, and DMARC, manage data retention policies, and enable or disable services for the entire tenant. The admin center is constantly evolving, and Microsoft releases new features and updates through the Microsoft 365 Roadmap. Understanding the admin center's structure and its integration with Azure AD is essential for anyone preparing for IT certification exams like MS-900, MS-100, or MD-102.

## Real-life example

Imagine your company is like a large apartment complex with many tenants. Each tenant is a user in your organization, and each apartment is their access to Microsoft 365 services. The building has a management office, that is the Microsoft 365 admin center. The building manager (that is you, the IT admin) sits in that office with a master key ring and a big binder of paperwork.

When a new tenant moves in (a new employee), you go to your binder and assign them an apartment number, give them a building key (their login credentials), and tell them which amenities they can use, like the gym (OneDrive) or the conference room (Teams). If a tenant loses their key, you create a new one from the management office. If someone is causing trouble, you can revoke their key and even evict them (disable their account). You also keep track of how many apartments are occupied and if any are empty (license usage).

If the building's elevator breaks, the management office gets a call from the elevator company, and you notify all tenants via a notice board. In the admin center, the service health dashboard plays that role. You see a red indicator that Exchange Online is down, and you can communicate the issue to users through the admin center's message center. You might even submit a support ticket to Microsoft to get the issue fixed faster.

The management office is also where you decide building-wide rules. For example, you might decide that no one can leave furniture in the hallway. In the admin center, you set a company-wide policy that prohibits sharing files with external people unless approved. You can also check who has been entering the building at odd hours, that is the audit log in the admin center.

Without the management office, each tenant would have to manage their own keys and deal with broken amenities directly. That would be chaos. The admin center centralizes all these responsibilities so that the building runs smoothly, efficiently, and securely.

## Why it matters

For any organization that uses Microsoft 365, the admin center is the essential tool for maintaining control, security, and operational efficiency. IT administrators cannot manage users, services, or compliance without it. The admin center is the difference between a well-organized digital workplace and a chaotic, insecure environment.

From a practical IT perspective, the admin center reduces management overhead by consolidating hundreds of configurations into a single interface. Without it, an admin would need to log into the Exchange admin center to manage mailboxes, the SharePoint admin center to manage sites, the Teams admin center for meetings policies, and Azure AD for user identities. The Microsoft 365 admin center provides a unified experience, which saves time and reduces the risk of misconfiguration.

Security is another critical reason the admin center matters. It allows admins to enforce strong password policies, enable multi-factor authentication, review sign-in logs, and monitor for suspicious activity. In the event of a security incident, the admin center is the starting point for investigating compromised accounts and revoking access. The Security & Compliance center (also accessible from the admin center) extends this by providing threat management, data loss prevention, and retention policies.

For businesses, the admin center is also where financial management happens. Billing and subscription management are handled there. Admins can view invoices, add or remove licenses, and even set up recurring billing. This is critical for budgeting and ensuring that users have the tools they need without overspending.

Finally, the admin center matters because it is often the first place an IT professional goes when something goes wrong. Service health incidents are reported there, and Microsoft provides detailed root cause analyses and estimated resolution times. For a company relying on Teams for communication or Exchange for email, being able to quickly check service health and communicate with users is invaluable.

## Why it matters in exams

The Microsoft 365 admin center is a core topic in several Microsoft certification exams, especially those in the Modern Workplace and Security tracks. It is not just a feature to memorize; understanding how it works, what it manages, and its relationship to Azure AD is often tested.

For the MS-900: Microsoft 365 Fundamentals exam, the admin center appears in the section on Microsoft 365 capabilities. Candidates are expected to understand the purpose and basic functionality of the admin center, including how to navigate it and what tasks can be performed there. Questions may ask which portal you would use to reset a user's password or to assign licenses. This exam is at the beginner level, so scenario-based questions are common, such as 'A new employee needs access to Teams and email. Which portal should the admin use?' The answer is the Microsoft 365 admin center.

For the MS-100: Microsoft 365 Identity and Services exam, the admin center is covered in more depth. Candidates need to know how to configure tenant-level settings, manage users and groups, and delegate admin roles. Questions might ask about the different roles available in the admin center and which permissions each role grants. For example, 'You need an admin who can reset passwords but cannot change billing. Which role should you assign?' The answer is User Administrator. Also, understanding that the admin center uses Azure AD for identity is crucial, as questions often link the two.

For the MD-102: Microsoft 365 Endpoint Administrator exam, the admin center is relevant because it is where mobile device management (MDM) policies and enrollment settings are configured for Microsoft Intune. Once enrolled, devices appear in the admin center's device management section. Questions here might ask how to initiate a remote wipe from the admin center or how to add an enrollment restriction.

For the SC-300: Microsoft Identity and Access Administrator exam, the admin center appears indirectly because identity management is done through Azure AD, which is accessible via the admin center. Candidates should understand that conditional access policies and MFA settings configured in the Azure AD admin center can also be accessed from the Microsoft 365 admin center. Questions might present a scenario where an admin needs to block access to the admin portal from outside the corporate network, and the correct answer involves creating a conditional access policy.

In all these exams, the admin center is rarely the only correct answer. It often appears alongside other portals like the Exchange admin center or SharePoint admin center. Exam takers must distinguish between the Microsoft 365 admin center (general tenant management) and the specialized portals (workload-specific management). A common question type is multiple-choice: 'Which admin center should you use to manage SharePoint site collections?' The answer is the SharePoint admin center, not the main Microsoft 365 admin center.

By mastering the admin center's scope and limitations, certification candidates can answer questions accurately and avoid the traps that mix up the various admin portals.

## How it appears in exam questions

Exam questions about the Microsoft 365 admin center typically fall into three categories: scenario-based, configuration, and troubleshooting.

Scenario-based questions are the most common. They present a real-world situation and ask which portal or action the admin should use. For example: 'Your company has just hired a new sales representative. The HR department has provided the new employee's details. You need to create a user account, assign a Microsoft 365 license, and configure a mailbox. Which tool should you use?' The correct answer is the Microsoft 365 admin center. Variations might ask which admin role is needed to perform these actions, testing the difference between Global Admin, User Admin, and Billing Admin.

Configuration questions focus on steps or settings within the admin center. For example: 'You need to ensure that all users in your organization are required to use multi-factor authentication when accessing Microsoft 365. Where do you configure this setting?' The answer is in the Azure Active Directory admin center (which is part of the Microsoft 365 admin center's security section) by creating a conditional access policy. Another example: 'You need to block users from sharing files with external recipients. Which admin center allows you to set this policy?' The answer is the admin center by going to Settings > Org settings > Security & Privacy > External sharing.

Troubleshooting questions ask the candidate to identify the cause of a problem and the fix. For instance: 'A user reports that they cannot access their Outlook email. You log into the admin center and see that Exchange Online has a yellow warning icon. What does this indicate?' The expected answer is that there is a service degradation or incident affecting Exchange Online, and the admin should check the Service Health dashboard for details and an estimated resolution time. Another troubleshooting question: 'An admin cannot access the admin center at all. They receive an error saying the account does not have permission. What is the most likely cause?' The answer is that the user does not have an appropriate admin role assigned. The solution is for a Global Admin to assign the correct role via Azure AD.

Some questions ask about delegation and roles: 'You want to give a helpdesk team member the ability to reset user passwords and manage user accounts. What is the least privileged role that provides this access?' The answer is the User Administrator role, which can be assigned through the Microsoft 365 admin center.

questions may test the distinction between admin portals: 'You need to configure email flow rules for your organization. Which portal should you use?' The correct answer is the Exchange admin center, not the main admin center. This distinction is a common exam trap.

Finally, some questions focus on the admin center's limitations, such as 'Which task cannot be performed in the Microsoft 365 admin center?' Options might include configuring SharePoint site permissions (done in SharePoint admin center) or creating a custom retention policy (done in Compliance admin center). Knowing these boundaries is key to scoring well.

## Example scenario

You are the IT administrator for a small company called GreenTech Solutions, which has 25 employees. The company recently signed up for Microsoft 365 Business Basic. The CEO, Sarah, tells you that two new employees will be starting next Monday. She also mentions that one current employee, John from sales, just left the company and his access should be removed immediately. Sarah wants to know if the company's email is working because she gets reports of delivery delays.

You log into the Microsoft 365 admin center at admin.microsoft.com. On the dashboard, you first check the Service Health section. You see that Exchange Online has a green checkmark, so email is healthy. The delay might be a delivery issue on the recipient's side. You make a note to check the message trace later.

Next, you go to Users > Active users. You find John Smith, click on him, and select 'Block this user'. This immediately disables his login and removes his access to email. You also remove his license so you can reuse it. Then you create two new users: one for the new sales associate and one for a new marketing coordinator. You fill in their names, create temporary passwords, and assign them the appropriate Microsoft 365 Business Basic licenses. You also add them to the 'Sales Team' and 'Marketing' groups respectively.

After that, you go to Billing > Licenses to confirm you have enough available licenses. You have three extra, so no problem. You send the new users an email with their sign-in instructions.

Later that day, Sarah emails you asking if you received a notification about a service incident. You check the admin center's Message Center and see a message from Microsoft about a planned maintenance for SharePoint next weekend. You acknowledge the message and inform Sarah that there will be no impact on email during that time.

This scenario shows how the admin center is used daily to onboard and offboard users, monitor service health, and manage licenses. Without the admin center, you would have to use separate tools for each step, making the process slower and more error-prone.

## Common mistakes

- **Mistake:** Thinking the Microsoft 365 admin center is the only place to manage everything.
  - Why it is wrong: The admin center handles tenant-wide settings, but specialized tasks like creating SharePoint site collections or configuring email transport rules are done in dedicated admin centers (SharePoint admin center, Exchange admin center).
  - Fix: Remember that the Microsoft 365 admin center is for general management. Use workload-specific portals for detailed configurations.
- **Mistake:** Confusing the Microsoft 365 admin center with the Azure Active Directory admin center.
  - Why it is wrong: Azure AD admin center is focused on identity and authentication. While you can access it from the Microsoft 365 admin center by clicking 'Azure Active Directory', they are distinct portals with different scopes.
  - Fix: Learn which tasks belong where. User creation is in the admin center, but conditional access policies are in Azure AD admin center.
- **Mistake:** Assuming any user can access the admin center by default.
  - Why it is wrong: Only users with an admin role can log into the admin center. Regular users see a simplified My Account page instead.
  - Fix: Assign the appropriate admin role via the admin center's Roles section before expecting someone to manage the tenant.
- **Mistake:** Using the admin center to manage on-premises Exchange or SharePoint servers.
  - Why it is wrong: The admin center controls cloud-based Microsoft 365 services. On-premises servers require separate management tools like Exchange Management Console or SharePoint Central Administration.
  - Fix: Determine which services are cloud-only and which are hybrid or on-premises. Use the correct management tool for each.
- **Mistake:** Believing that deleting a user from the admin center also removes all their data.
  - Why it is wrong: Deleting a user removes their license and blocks access, but their data (email, OneDrive files) is retained for 30 days by default. You must manually delete the user's OneDrive or mailbox if you need immediate removal.
  - Fix: Before deleting a user, transfer their files and data to another user. Use the admin center to assign a manager and import data if needed.
- **Mistake:** Overlooking the service health dashboard when receiving user complaints.
  - Why it is wrong: Many issues are caused by Microsoft service outages, not local problems. Without checking the dashboard, admins waste time troubleshooting incorrectly.
  - Fix: When users report issues, first check the Service Health section in the admin center to see if there is a known incident.

## Exam trap

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## Commonly confused with

- **Microsoft 365 admin center vs Azure Active Directory admin center:** The Microsoft 365 admin center focuses on user accounts, licenses, and service health for Microsoft 365. Azure AD admin center is deeper into identity management, including groups, conditional access, roles, and app registrations. They share some users and groups data, but the tools and settings are different. (Example: To reset a user's password, use the Microsoft 365 admin center. To require MFA for all users, use the Azure AD admin center.)
- **Microsoft 365 admin center vs Exchange admin center (EAC):** The Exchange admin center is dedicated to managing email-related settings like mail flow, transport rules, mailbox policies, and antispam protection. The Microsoft 365 admin center only shows user mailbox status and lets you convert mailboxes. If you need to set up an autoforwarding rule, you must use the Exchange admin center. (Example: A user wants to forward all email to another address. You cannot do this in the Microsoft 365 admin center; you must open the Exchange admin center and configure the mailbox.)
- **Microsoft 365 admin center vs SharePoint admin center:** The SharePoint admin center is for managing SharePoint Online sites, including site creation, storage limits, external sharing settings, and term stores. The Microsoft 365 admin center can show you a list of SharePoint sites and link to the SharePoint admin center, but it does not allow detailed site management. (Example: A department needs a new team site. You cannot create it in the Microsoft 365 admin center; you must go to the SharePoint admin center or use the Create site from SharePoint.)
- **Microsoft 365 admin center vs Microsoft 365 compliance center:** The compliance center handles data protection, information governance, audit, data lifecycle management, and compliance scores. The Microsoft 365 admin center covers general settings, service health, and licenses. Compliance tasks like creating a data retention policy are done in the compliance center, not the admin center. (Example: You need to search the audit log for a specific event. You must go to the Microsoft 365 compliance center, not the regular admin center.)

## Step-by-step breakdown

1. **Access the Admin Center** — Open a web browser and navigate to admin.microsoft.com. Sign in with an account that has a Global Administrator, User Administrator, or another administrative role assigned. The login process uses Azure AD authentication, which verifies your identity and checks your permissions before granting access.
2. **View the Dashboard** — After login, you see the dashboard. It shows key metrics like total active users, storage usage, and service health. The dashboard is customizable. You can add or remove cards to display the information most relevant to your role. This gives you an at-a-glance overview of your tenant's status.
3. **Create or Manage Users** — Navigate to Users > Active users. Here you can add new users by clicking 'Add a user'. You enter their name, username, and domain. Then you assign a license and set their product-specific settings (like whether they have access to Exchange Online or Teams). You can also edit existing users, reset passwords, or block sign-ins. This is where day-to-day user management happens.
4. **Manage Licenses and Subscriptions** — Go to Billing > Licenses to see how many licenses you have purchased and how many are assigned. You can assign or unassign licenses to users directly from the user list or from the Licenses page. Under Billing > Your products, you can add new subscriptions, change subscription tiers, or set up recurring billing. This step is critical for cost control.
5. **Configure Org-Wide Settings** — Click Settings > Org settings. Here you can enable or disable services for the entire tenant, such as allowing external sharing in SharePoint or turning on Microsoft Planner. You can also set password expiration policies and configure security defaults. Changes here affect everyone in the organization, so they require careful consideration.
6. **Check Service Health** — Navigate to Health > Service health. This page shows the current status of all Microsoft 365 services (Exchange, SharePoint, Teams, etc.). Each service is color-coded green (healthy), yellow (advisory), or red (incident). Clicking a service shows details of the issue, affected users, and an estimated resolution time. This is the first stop when users report problems.
7. **Assign Administrative Roles** — Go to Roles > Role assignments. Here you can view all available admin roles and see who has each role. You can assign a role to a user, granting them specific administrative permissions. For example, assigning the 'Service Support Administrator' role allows a user to reset passwords and manage support tickets but not change billing. This delegation is key to security best practices.
8. **Use the Message Center** — Click Health > Message center. This area displays all communications from Microsoft about new features, upcoming changes, planned maintenance, and known issues. Messages can be marked as read, dismissed, or shared with others. Staying on top of the Message Center helps you plan for changes that might affect your users.

## Practical mini-lesson

The Microsoft 365 admin center is more than just a web portal; it is the operational backbone for managing a Microsoft 365 tenant. As an IT professional, you will spend a significant amount of time here, so understanding its deeper functionality and potential pitfalls is crucial.

First, let's talk about delegation. In a small business, one person might have Global Admin rights and handle everything. In larger organizations, you must delegate responsibilities carefully. The admin center allows you to assign granular roles. For instance, you can create a 'Password Administrator' who can reset passwords but cannot create users. Or a 'Billing Administrator' who can view invoices but cannot change user permissions. This follows the principle of least privilege, a core security concept. When configuring roles, always use the old (legacy) admin center roles that are specific to the admin center, not just Azure AD roles, because some admin center tasks require the exchange admin role or sharepoint admin role. You can access the 'Roles' section under the admin center's navigation pane. Here you can see which roles exist and who has each role. You can also create custom roles if your tenant supports that.

Second, consider the relationship between the admin center and Azure AD. When you create a user in the admin center, you are actually creating an identity in Azure AD. The user can then access any service that uses Azure AD for authentication, including third-party applications. This means that deleting a user from the admin center also removes their identity from Azure AD, which might affect their access to other apps. Always check if the user has any dependencies before deletion.

Third, the admin center has a built-in setup guide for first-time administrators. The 'Setup' page provides a step-by-step wizard for configuring things like email, domain setup, and data migration. If you are rolling out Microsoft 365 for a new company, follow this guide to avoid missing critical steps.

Fourth, the admin center integrates with Microsoft Graph. For advanced automation, you can use Microsoft Graph PowerShell SDK or Microsoft Graph API to perform admin tasks programmatically. For example, you can create 100 users from a CSV file using PowerShell scripts that call the admin center APIs. This is much faster than clicking through the UI for large organizations.

Finally, what can go wrong? One common issue is that the admin center may appear slow or unresponsive. This is often due to browser cache problems. Clear your cache or try an Incognito/Private window. Another issue is that you may see an error message about insufficient permissions even though you are a Global Admin. This can happen if your session token expired. Log out and log back in. Also, if you have 'Security defaults' enabled in Azure AD, it might require MFA for everything, including admin center access. If you don't have an MFA method configured, you will be locked out. Always set up MFA for your admin accounts first.

In practice, professionals also use the admin center to generate reports, manage service requests, and view the activity log. The Reports section provides usage analytics for apps like Teams, OneDrive, and Email. These reports help you understand adoption trends and identify inactive users whose licenses can be reclaimed.

By mastering these practical aspects, you will be able to run your organization's Microsoft 365 environment efficiently and securely.

## Memory tip

Admin center is a front door to manage, health, billing, and security. A single click, a single pane. A single tenant, a single domain.

## FAQ

**Can I access the Microsoft 365 admin center from my phone?**

Yes, there is a Microsoft 365 Admin mobile app for iOS and Android. It provides a limited set of features, such as viewing the dashboard and managing users. For full functionality, use the web portal from a desktop browser.

**What is the difference between the Microsoft 365 admin center and the Office 365 admin center?**

Microsoft 365 is the newer brand that includes Windows 10/11 and Enterprise Mobility + Security, while Office 365 was the previous name that focused only on Office apps. The admin center for both is essentially the same portal (admin.microsoft.com), but Microsoft 365 includes additional management options for security and device management.

**Do I need a Microsoft 365 subscription to use the admin center?**

Yes, you must have a paid Microsoft 365 subscription for a business or enterprise. Personal or family subscriptions do not have an admin center. You also need an account with an admin role to log in.

**How do I assign admin roles to another user in the admin center?**

Go to Roles > Role assignments in the admin center. Find the role you want to assign, select it, and then click 'Add assignments'. Search for the user and confirm. The user will then have permissions associated with that role.

**What should I do if I cannot access the admin center even though I am a Global Admin?**

First, clear your browser cache and try again. If that does not work, try using a private or incognito window. If you still cannot log in, your account might be locked due to a security policy. Use the self-service password reset or contact another Global Admin to unlock your account.

**Can I use the admin center to manage users in a hybrid on-premises and cloud setup?**

You can manage cloud-only users and some hybrid users from the admin center. However, users that are synced from on-premises Active Directory (using Azure AD Connect) must be managed on-premises. You cannot change their password or delete them from the admin center; you must modify them in your on-premises AD.

**Is there a way to export data from the admin center?**

Yes, many sections in the admin center offer an 'Export' button. For example, you can export active users as a CSV file from the Users page. The Reports section also allows you to download usage reports in Excel or CSV format.

## Summary

The Microsoft 365 admin center is the essential web portal for managing any organization's Microsoft 365 subscription. It provides a single, unified interface for user administration, license management, security settings, service health monitoring, and billing. For IT professionals, it is the first tool they turn to when onboarding employees, troubleshooting issues, or planning changes to the cloud environment.

Understanding the admin center's role is critical for passing Microsoft certification exams such as MS-900, MS-100, and MD-102. Exam questions frequently test your ability to navigate the portal, differentiate it from other admin centers (like Exchange or SharePoint), and apply the correct steps for common tasks like password resets and license assignments. One of the most common exam traps is confusing the Microsoft 365 admin center with the Azure AD admin center or other workload-specific portals.

In the real world, the admin center is the operational heart of a Microsoft 365 tenant. It enables IT admins to maintain security through role-based access control, manage costs through license tracking, and ensure business continuity by monitoring service health. Mistakes like misassigning roles, not checking service health first, or using the wrong portal can lead to inefficiencies and security risks. By mastering the admin center, you equip yourself with the skills to manage a modern cloud workplace effectively.

For certification candidates, the key takeaway is to practice navigating the admin center in a trial tenant. Learn where each setting lives, understand the difference between the various admin centers, and memorize the limitations of each. This hands-on experience will serve you well on the exam and in your career.

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Practice questions and the full interactive page: https://courseiva.com/glossary/microsoft-365-admin-center