SNOW-CAD Platform Features and Integration — All Questions With Answers

Refer to the exhibit.

{
  "request": {
    "method": "POST",
    "url": "https://instance.service-now.com/api/now/table/incident",
    "headers": {
      "Content-Type": "application/json",
      "Accept": "application/json"
    },
    "body": {
      "short_description": "Email not working",
      "caller_id": "6816f79cc0a8016400c3a0fbe8b14d1c",
      "category": "network"
    }
  }
}

Refer to the exhibit.

Script Include: getIncidents.gs

var getIncidents = Class.create();
getIncidents.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getOpenIncidents: function() {
        var gr = new GlideRecord('incident');
        gr.addQuery('active', true);
        gr.query();
        var result = [];
        while(gr.next()) {
            result.push({
                'number': gr.getValue('number'),
                'short_description': gr.getValue('short_description')
            });
        }
        return result;
    }
});

{
  "integration": {
    "name": "External Order System",
    "type": "REST",
    "endpoint": "https://external.com/api/orders",
    "authentication": {
      "type": "basic",
      "username": "${mid.username}",
      "password": "${mid.password}"
    },
    "headers": {"Content-Type":"application/json"}
  }
}