SF-Admin Practice Test 6 — 10 Questions

Question 1

An administrator is preparing to activate a new Agentforce Service Agent that handles password reset requests for an internal help desk. Before go-live, the administrator wants to validate that the agent behaves correctly and safely. Which TWO testing practices should the administrator perform? (Choose two.)

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Use the Agentforce testing center to run predefined test cases against the agent and review pass/fail results.. Pre-activation validation combines automated test cases in the Agentforce testing center with manual conversation in the Agent Builder preview. Together they verify topic routing, action execution, and response quality against realistic password reset utterances. Activating in production, disabling topics, or granting excessive permissions are not testing practices and introduce risk rather than confidence.

Answer

Grant the agent's running user Modify All Data to ensure it can reset any user's password.

Answer

Activate the agent in a production org and monitor real customer conversations for the first week.

Answer

Disable all topics except the password reset topic to force the agent to always use the correct flow.

Question 2

A Salesforce administrator at Universal Containers is configuring Chatter for a large organization. The company wants to ensure that users can collaborate effectively while maintaining security and compliance. Which two actions should the administrator take to meet these goals? (Choose two.)

Accepted Answer

Set up Chatter group archiving to automatically archive inactive groups after a specified period.. To ensure effective and secure Chatter collaboration, administrators should implement group archiving to manage inactive groups and use moderation rules to monitor and flag inappropriate or sensitive posts. These actions help maintain a clean, compliant, and secure collaboration environment. Enabling feed tracking on sensitive fields, allowing unmoderated external access, and enabling unlisted groups without approval can introduce security risks and are not recommended.

Answer

Configure Chatter to allow customers and partners to join public groups without moderation.

Answer

Enable Chatter feed tracking on sensitive fields to automatically post changes to the record feed.

Answer

Enable unlisted groups so that users can create private groups without administrator approval.

Question 3

A Salesforce administrator at Nimbus Freight is configuring a custom object called Shipment__c that will be used by multiple teams. The administrator needs to allow users to relate a Shipment to a single Account record, and also needs to control which users can see the 'Hazardous' checkbox field based on their profile. Which TWO actions should the administrator take to meet these requirements? (Choose two.)

Accepted Answer

Set field-level security for the 'Hazardous' field to Visible for the appropriate profiles.. To relate a Shipment to a single Account, a Lookup Relationship field is appropriate because it allows selecting one related record without imposing master-detail ownership and sharing constraints. To control which profiles can see the 'Hazardous' checkbox, the administrator must configure field-level security for that field on each profile. Page layouts and validation rules do not satisfy the visibility requirement because they do not govern field-level access.

Answer

Add the 'Hazardous' field to a new page layout and assign the layout only to the profiles that should see it.

Answer

Create a validation rule that checks the 'Hazardous' field value and prevents saving when the user is not in the correct profile.

Answer

Create a Master-Detail Relationship field on Shipment__c to the Account object.

Question 4

A sales rep at Ursa Major Solar needs to send a quote to a customer for approval. The administrator has set up Quote approval processes. The sales rep submits the quote for approval, but the approver does not see the approval request in their Salesforce notifications. What is the most likely reason?

Accepted Answer

The approver is not listed as an approver in the approval process step.. Approval requests are routed based on the approvers defined in the approval process steps. If the intended approver is not listed as an approver in the step, they will not receive the request. The sales rep's submission was successful, indicating the process is active, but the request went to someone else. Thus, the most likely reason is that the approver is not configured in the approval process.

Answer

The sales rep did not check the 'Send Email to Approver' option when submitting.

Answer

The approver does not have the 'Approve Quotes' permission.

Answer

The quote approval process is not activated.

Question 5

Universal Containers uses Salesforce Knowledge to publish support articles. An administrator needs to configure the Knowledge settings so that support agents can view articles through the internal Service Console and external customers can view articles through a public site. Which configuration should the administrator set to enable this?

Accepted Answer

Enable Knowledge settings for internal and external channels in Setup.. The correct configuration is to enable Knowledge channels for both internal and external use in Knowledge Settings. This allows agents to see articles in the internal console and customers to see them on a public site. Other options address licensing, sharing, or record types, which do not directly control channel visibility.

Answer

Set the Knowledge article record type to Public and assign it to the Customer Community profile.

Answer

Enable Lightning Knowledge and assign the Knowledge User license to agents.

Answer

Create a sharing rule to share Knowledge articles with the Customer Community Plus license.

Question 6

A sales manager at AW Computing wants to analyze the performance of sales reps by comparing the total value of closed-won opportunities to their quotas. The administrator needs to create a report that shows each rep's total closed-won amount and their quota attainment percentage. Which report type should the administrator use?

Accepted Answer

Opportunity with Quota. Opportunity with Quota is the correct report type because it includes both opportunity and quota data, allowing the administrator to create a report that shows each rep's closed-won amount and their quota attainment percentage. The other report types either lack quota information or focus on different aspects like products or history.

Answer

Opportunities with Products

Answer

Opportunities with Opportunity History

Answer

Opportunities

Question 7

A user in the sales team wants to share a large presentation file with colleagues and ensure that only specific people can view and edit it. The file is currently stored on their local drive. What is the most efficient way for the user to share this file within Salesforce while maintaining access control?

Accepted Answer

Upload the file to Salesforce Files and share it directly with the specific users, setting their access to 'Can Edit' or 'Can View'.. Salesforce Files provides a straightforward way to upload a file and share it with specific users, granting either view or edit access. This meets the need for access control and efficiency, as no additional structures like libraries are required. Attaching to Chatter or emailing does not enforce the same granular permissions and may expose the file to unintended recipients. Thus, direct sharing from Files is the optimal solution.

Answer

Attach the file to a Chatter post and mention the specific users.

Answer

Email the file as an attachment to the specific users.

Answer

Upload the file to Salesforce Files and share it with the specific users via a library.

Question 8

An administrator at Universal Containers needs to ensure that when a user creates a new Case, the 'Priority' field defaults to 'Medium' but can be changed by the user. Where should the administrator configure this?

Accepted Answer

Edit the Priority field definition and set the default value to 'Medium'.. Default values for picklist fields are configured directly on the field definition. Setting the default to 'Medium' ensures new Case records start with that value, and users retain the ability to change it before saving. This is the standard, declarative approach and requires no automation.

Answer

Create a before-save Flow that sets the Priority field to 'Medium' on new Cases.

Answer

Create a validation rule that sets the Priority field to 'Medium' when a new Case is created.

Answer

Set the default value on the Priority field in the Case page layout.

Question 9

A Salesforce administrator at Bluewave Media needs to create a new custom object to track 'Production Assets'. The administrator wants users to be able to access the object from the App Launcher and needs to ensure the object has a tab. After creating the custom object, what should the administrator do to make the object available in the App Launcher?

Accepted Answer

Create a custom tab for the object and add it to the desired Lightning apps.. For a custom object to appear in the App Launcher, it must have a custom tab, and that tab must be added to the navigation of the Lightning apps that users access. Creating the object and granting profile or permission set access alone does not make it visible in the App Launcher. The administrator should create a custom tab and include it in the appropriate apps.

Answer

Enable the 'Available for App Launcher' checkbox on the custom object's detail page.

Answer

Assign the custom object to the System Administrator profile and the object will appear automatically.

Answer

Add the custom object to a permission set and assign it to users; the object will then appear in the App Launcher.

Question 10

A sales representative at DreamHouse Realty wants to quickly create a task from an email they received in Microsoft Outlook and have it automatically appear in Salesforce with the email attached. What should the administrator configure to enable this?

Accepted Answer

Salesforce Outlook integration. The Salesforce Outlook integration enables users to create tasks directly from Outlook emails and attach the email to the task in Salesforce. This provides a streamlined workflow for sales representatives. Einstein Activity Capture automatically syncs activities but does not allow manual task creation from an email, Email-to-Case is for case creation, and Salesforce Inbox lacks the specific task creation with attachment feature.

Answer

Email-to-Case

Answer

Einstein Activity Capture

Answer

Salesforce Inbox