SF-Admin Practice Test 10 — 10 Questions

Question 1

An administrator is designing a Lightning record page for the Case object using the Lightning App Builder. The administrator wants to add components that display information about the Case's related Contact and the Case's related Case Comments. Which TWO standard components should the administrator add to the record page to meet these requirements? (Choose two.)

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Related Record component. Showing a related parent record's fields requires the Related Record component, which is built to display fields from a lookup-related record on the current page. Showing a list of related child records requires the Related List component, which renders a selected related list such as Case Comments. Together these two standard components satisfy the requirement to display both the related Contact and the related Case Comments on the Case record page.

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Path Assistant component

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Highlights Panel component

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Report Chart component

Question 2

An administrator is configuring a custom object called 'Project' and has created a lookup relationship from Project to Account. The administrator now wants to create a formula field on Project that displays the Account's Billing City. Which statement describes what the administrator must do to make this work?

Accepted Answer

Create the formula field on Project and reference the Account's Billing City through the lookup relationship using the syntax Account.BillingCity.. Cross-object formula fields allow a child record to display values from a parent record reached through a lookup or master-detail relationship. On Project, the administrator creates a formula field and references the Account lookup, producing syntax such as Account.BillingCity. Because the formula reads the parent live, it always reflects the current Billing City without automation or stored copies, making it the correct declarative solution.

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Create a roll-up summary field on Project that sums the Account's Billing City values.

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Create the formula field on Account and reference the Project's related list to display Billing City.

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Create a text field on Project and populate it with a Flow that copies Billing City each time the Account changes.

Question 3

An administrator is building a Lightning record page for the Opportunity object. The sales team wants a component that shows a count of related Opportunity Line Items and the total of their line amounts, updating automatically as line items change. The administrator wants to avoid custom code. Which approach should the administrator take?

Accepted Answer

Create roll-up summary fields on the Opportunity for count and sum of Opportunity Line Items, then add those fields to the page layout.. Opportunity Line Items have a master-detail relationship with Opportunity, which makes roll-up summary fields available on the parent. A roll-up summary configured to COUNT the line items and SUM the line amount provides both values the sales team wants, updates automatically when line items change, and requires no code. The other approaches either cannot aggregate child records, lack the sum capability, or produce a report visualization instead of a field value.

Answer

Add a Report Chart component filtered to the current Opportunity and configure it to display the line item sum.

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Create a formula field on the Opportunity that references the Opportunity Line Items related list.

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Add the Related List component and enable the 'Show Record Count' and 'Show Sum of Amount' options.

Question 4

Universal Containers' administrator is asked to build a report that shows only Opportunities whose Amount is greater than $100,000. The administrator must ensure that the filter uses the Amount field, which is a currency field. Which report filter option should the administrator use?

Accepted Answer

Use a standard filter with the operator 'greater than' and enter 100000.. The correct approach is to use a standard report filter with the 'greater than' operator on the Amount field. Salesforce reports natively support numeric and currency filters, so no custom fields or cross filters are needed. This keeps the report simple, maintainable, and accurate for the business requirement.

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Use a cross filter to include only Opportunities where Amount > 100000.

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Add a bucket field on Amount with ranges, then filter for the range above 100000.

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Create a custom formula field on Opportunity that returns TRUE when Amount > 100000, then filter on that field.

Question 5

Cloud Kicks' administrator needs to ensure that sales reps can only view and edit Opportunity records that belong to them, while their manager can view and edit all Opportunities owned by the team. The organization uses a role hierarchy. Which sharing setting should the administrator configure to meet this requirement?

Accepted Answer

Set the organization-wide default for Opportunity to Private, and grant the manager access via the role hierarchy.. The correct configuration is to set Opportunity to Private, which restricts access to owners and users above them in the role hierarchy. The manager, being above the sales reps, automatically gains access. This satisfies the requirement without granting unnecessary access to others. Public Read/Write or Public Read Only would allow all users to see all records, which is not desired. Using View All Data is over-permissive.

Answer

Set the organization-wide default for Opportunity to Private, and create a permission set that grants View All Data to the manager.

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Set the organization-wide default for Opportunity to Public Read/Write, and remove the manager from the role hierarchy.

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Set the organization-wide default for Opportunity to Public Read Only, and create a sharing rule to grant edit access to the sales reps.

Question 6

Universal Containers uses Entitlements and Milestones to track service-level agreements on Cases. The service manager reports that a milestone with a target of 4 hours is not appearing on cases logged by a specific support team, even though the milestone appears on cases from other teams. The administrator confirms the milestone is defined on the entitlement process and the cases have a valid entitlement assigned. What is the most likely cause?

Accepted Answer

The milestone's start time is based on a field that is blank on cases created by that team, so the milestone timer never starts.. A milestone appears on a case only after its start time field is populated. When the start time references a custom field that one team's case creation process leaves blank, the milestone never activates for those cases while other teams that populate the field see it normally. Checking the start time field configuration and the team's case data resolves the discrepancy.

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The milestone's target of 4 hours exceeds the maximum allowed duration for the entitlement's business hours.

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The entitlement process is not the active version associated with the entitlement's entitlement process field.

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The support team's agents lack the 'Manage Entitlements' permission on their profiles.

Question 7

An administrator is configuring a Lightning Record Page for the Opportunity object. The sales team wants a component that displays the key fields of the Opportunity and allows inline editing without navigating away. Which component should the administrator use?

Accepted Answer

Record Detail component. The Record Detail component is designed to display and edit fields on the current record. It supports inline editing when fields are editable, allowing users to modify multiple fields directly on the page. The Highlights Panel is read-only, Related List shows child records, and Path is limited to a single picklist field.

Answer

Path component

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Related List component

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Highlights Panel component

Question 8

Universal Containers is preparing to activate an Agentforce Service Agent for a customer-facing help site. Before activation, the administrator must ensure the agent only surfaces knowledge articles that the requesting customer is permitted to see. Which configuration should the administrator verify?

Accepted Answer

The running user's sharing settings and object permissions for the knowledge articles the agent retrieves.. Knowledge retrieval by an agent respects the permissions and sharing of the context in which the retrieval runs. To prevent customers from seeing articles they are not entitled to, the administrator must verify sharing settings and object and field permissions for the knowledge records the agent can return. Masking, response length, and audit retention do not govern record-level access.

Answer

The agent's Einstein Trust Layer data masking rules for the knowledge object.

Answer

The Einstein Trust Layer audit trail retention period for the agent.

Answer

The agent's response length limit in the Agent Builder settings.

Question 9

Cloud Kicks wants a Flow to run every time a Contact's Email field is updated to a new value, but not when other fields change. The administrator is configuring the Start element of a Record-Triggered Flow. Which configuration should be selected?

Accepted Answer

Select 'A record is updated' and set the condition to Email Is Changed True.. The Is Changed operator in a Record-Triggered Flow's Start element detects whether a field's value differs from its previous value. Combining 'A record is updated' with Email Is Changed True scopes the Flow precisely to Email updates and excludes creations and unrelated field changes, which is exactly what Cloud Kicks needs.

Answer

Select 'A record is created or updated' and set the condition to Email Is Changed True.

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Select 'A record is updated' and add a Decision element that compares Email to a stored copy.

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Select 'A record is created or updated' and set the condition to Email Is Null False.

Question 10

A Salesforce administrator is asked to automate a multi-step approval process for discount requests on Opportunity. The process must route to different approvers based on the discount percentage, allow approvers to reject with comments, and update the Opportunity stage upon final approval. The administrator wants to build this declaratively without code. Which tool should be used?

Accepted Answer

Approval Process with steps and approval actions.. Approval Processes are the declarative Salesforce feature designed specifically for routing records to approvers, supporting multiple steps with criteria-based approver selection, rejection with comments, and post-approval actions like field updates. The other options either lack native approval mechanics or require custom development to approximate them, making Approval Processes the correct choice for this requirement.

Answer

Einstein Next Best Action with a recommendation strategy.

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Record-Triggered Flow with a decision element and an approval action.

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Scheduled-Triggered Flow that checks discount fields nightly and assigns tasks to approvers.