PL-900 Demonstrate the capabilities of Microsoft Copilot Studio — 20 Questions

Question 1

A company wants to create a custom copilot that answers employee questions about IT policies. The copilot must use existing SharePoint documents as a knowledge source. Which feature of Microsoft Copilot Studio should the company use?

Accepted Answer

Add a knowledge source. Option D is correct because the 'Add a knowledge source' feature in Microsoft Copilot Studio allows you to connect a copilot to existing SharePoint document libraries, enabling it to retrieve and answer questions based on the content of those documents. This is the direct mechanism for grounding a custom copilot with enterprise content without requiring additional development.

Answer

Generative AI feature

Answer

Power Automate cloud flow

Answer

Copilot for Microsoft 365

Question 2

A company has deployed a custom copilot built with Microsoft Copilot Studio. Users report that the copilot sometimes provides outdated information. The knowledge sources are SharePoint sites and public websites. The copilot uses Generative AI to formulate answers. What should the administrator do to improve the accuracy of the copilot's responses?

Accepted Answer

Refresh the knowledge sources periodically. Option C is correct because the copilot's knowledge sources (SharePoint sites and public websites) are not automatically refreshed in real time. By periodically refreshing these sources, the administrator ensures the copilot's generative AI has access to the most current content, directly addressing the issue of outdated information.

Answer

Enable the 'Show citations' option

Answer

Reduce the number of topics

Answer

Turn off Generative AI for responses

Question 3

A company is using Microsoft Copilot Studio to build a copilot for employee onboarding. The copilot must authenticate users to provide personalized information. The company uses Azure AD (now Microsoft Entra ID) for identity management. Which authentication method should the administrator configure in Copilot Studio?

Accepted Answer

Microsoft Entra ID (Azure AD) authentication. Microsoft Entra ID (Azure AD) authentication is the correct choice because the company uses Azure AD for identity management, and Copilot Studio natively supports this authentication method to provide personalized, authenticated experiences. This allows the copilot to verify user identities via OAuth 2.0 and OpenID Connect, enabling access to user-specific data and context during onboarding.

Answer

Anonymous access

Answer

Manual authentication

Answer

SharePoint authentication

Question 4

A company wants to extend their existing copilot built with Copilot Studio to trigger a workflow when an employee requests time off. The workflow must create a record in a Dataverse table and send an approval email. What should the copilot developer use?

Accepted Answer

Add a Power Automate flow as a plugin. Option D is correct because Copilot Studio allows extending a copilot's capabilities by adding a Power Automate flow as a plugin. This enables the copilot to trigger a workflow that creates a record in a Dataverse table and sends an approval email, directly fulfilling the requirement without needing to embed an app or use AI Builder.

Answer

Embed a Power Apps canvas app

Answer

Use AI Builder to create a model

Answer

Configure the Dataverse connector directly

Question 5

A company is designing a copilot using Microsoft Copilot Studio. The copilot must handle sensitive employee data. Which TWO actions should the administrator take to ensure data security and compliance?

Accepted Answer

Configure data loss prevention (DLP) policies to restrict data movement. Options A and D are correct. Option A prevents data from leaving the region. Option D ensures data isn't used for model training. Option B is wrong because enabling anonymous access increases risk. Option C is wrong because disabling authentication doesn't secure data. Option E is wrong because public websites aren't secure for sensitive data.

Answer

Enable anonymous access to allow external users

Answer

Disable authentication to simplify access

Answer

Add public websites as knowledge sources

Question 6

A company has configured the copilot as shown in the exhibit. Users report that the copilot is not answering questions about HR policies that were updated in the SharePoint site today. What is the most likely cause?

Accepted Answer

The knowledge source refresh interval is set to weekly. The copilot's knowledge source refresh interval is set to weekly, meaning it only re-indexes the SharePoint site every seven days. Since the HR policies were updated today, the copilot is still using the stale, pre-update content and cannot answer questions about the new policies until the next scheduled refresh occurs.

Answer

The public website refresh is set to daily

Answer

Authentication is not properly configured

Answer

Generative AI is disabled

Question 7

A company has deployed a custom copilot built with Microsoft Copilot Studio to support the sales team. The copilot uses a SharePoint site containing product documentation and a public website for industry news as knowledge sources. The copilot is configured with anonymous access and is published to a demo page. Recently, the sales team has been using the copilot to answer customer questions, but they report that the copilot sometimes provides incorrect product specifications and cites sources that are not related to the company's products. The administrator needs to improve the accuracy and relevance of the copilot's responses while maintaining the ability to answer questions about industry news. What should the administrator do first?

Accepted Answer

Remove the public website as a knowledge source and add a more specific industry news source. Option A is correct because the core issue is that the public website knowledge source is introducing irrelevant or incorrect information into the copilot's responses. By removing it and adding a more specific industry news source, the administrator directly addresses the source of inaccuracy while preserving the ability to answer industry news questions. This aligns with the principle that knowledge source quality directly impacts generative AI response relevance in Microsoft Copilot Studio.

Answer

Enable Microsoft Entra ID authentication to restrict access

Answer

Turn off Generative AI and use only manual topics

Answer

Add additional SharePoint sites with product specifications

Question 8

A customer interacts with a Microsoft Copilot Studio bot and says, "I want to check order status." The bot responds with "Please provide your order number." The customer then types their order number, but the bot does not proceed. Which of the following is the most likely cause?

Accepted Answer

The order number entity is not recognized or extracted from the user's input.. The bot fails to proceed because it cannot extract the order number entity from the user's input. In Microsoft Copilot Studio, entities are used to identify and capture specific data types (like order numbers) from user utterances. If the entity is not configured, not trained, or the user's input format doesn't match the entity pattern, the bot will not recognize the order number and cannot pass it to the next topic or action, causing the conversation to stall.

Answer

The bot is stuck in the Fallback topic.

Answer

The trigger phrase does not match exactly.

Answer

The "Redirect to Order Lookup topic" action is placed before the message actions.

Question 9

Which TWO actions can be performed using Microsoft Copilot Studio without writing custom code?

Accepted Answer

Trigger a Power Automate flow from a topic.. Option A is correct because Microsoft Copilot Studio allows you to trigger a Power Automate flow directly from a topic without writing any custom code. This is achieved by adding a 'Call an action' node within a topic and selecting a Power Automate flow, enabling the copilot to execute automated workflows seamlessly.

Answer

Integrate with a custom API by writing JavaScript code.

Answer

Train the copilot with a custom machine learning model.

Answer

Deploy the copilot to a third-party website using custom HTML.

Question 10

You are a Power Platform administrator for Contoso Ltd. The company uses Microsoft Copilot Studio to build a customer support copilot. The copilot has several topics for common issues. Recently, users report that when they ask about "refund policy," the copilot responds with unrelated information about shipping. You review the copilot and find that:
- There is a topic called "Refund Policy" with trigger phrases: "refund policy", "return policy", "money back".
- There is a topic called "Shipping Information" with trigger phrases: "shipping", "delivery", "refund policy".
- Both topics are active and have similar confidence thresholds.
- The "Shipping Information" topic was created last week by a new team member.
- The "Fallback" topic responds with "I'm sorry, I didn't understand."

You need to ensure that when users say "refund policy," the correct topic is triggered. You want to minimize changes to existing configurations. What should you do?

Accepted Answer

Remove the trigger phrase "refund policy" from the "Shipping Information" topic.. Option A is correct because removing the trigger phrase 'refund policy' from the 'Shipping Information' topic eliminates the conflicting trigger that causes the copilot to match the wrong topic. In Microsoft Copilot Studio, when multiple topics share the same trigger phrase and have similar confidence thresholds, the system may select the wrong topic based on recency or other scoring factors. By removing the duplicate phrase from the newer topic, the 'Refund Policy' topic becomes the only match for that phrase, ensuring the correct response.

Answer

Reorder topics so that "Refund Policy" appears before "Shipping Information" in the topic list.

Answer

Lower the trigger confidence threshold for the "Refund Policy" topic to 0.7.

Answer

Delete the "Shipping Information" topic and recreate it without the phrase "refund policy."