PL-900 Practice Test 50 — 15 Questions

Question 1

A support manager at Northwind Traders wants a Copilot Studio copilot to hand off live chats to a human agent when a customer types 'talk to a person'. The organization uses Dynamics 365 Customer Service as its agent workspace. Which TWO actions must be completed to enable this handoff? (Choose two.)

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

In Dynamics 365 Customer Service, configure an Omnichannel workstream and queue that can receive the escalated conversations.. Enabling a live-agent handoff requires both sides to be configured: the copilot must use the Dynamics 365 Customer Service handoff to push the conversation to the Omnichannel engagement hub, and Customer Service must have a workstream and queue ready to receive and route that conversation. Notifications, channel publishing, and fallback messaging do not move the chat into the agent workspace.

Answer

Add a Fallback topic that tells the customer to call the support phone number when the copilot does not understand.

Answer

Create a Power Automate cloud flow that sends an email to the support manager whenever the phrase 'talk to a person' is detected.

Answer

Publish the copilot to the 'Mobile app' channel and enable the 'Require authentication' option.

Question 2

A support team wants a Power Automate cloud flow that, when a new high-priority support ticket is created in a SharePoint list, notifies the on-call engineer in Microsoft Teams and logs the ticket ID to an Excel workbook stored in OneDrive for Business. The team needs the flow to run without user interaction. Which two actions or features does the flow require to meet these requirements? (Choose two.)

Accepted Answer

A 'Post message in a chat or channel' action from the Microsoft Teams connector. Meeting the scenario requires one action to send the Teams notification and one action to append the ticket ID to the Excel table. Both are cloud connector actions that execute unattended, which aligns with the requirement for no user interaction and directly fulfills the notification and logging outcomes.

Answer

An on-premises data gateway to reach the SharePoint list

Answer

A scheduled Recurrence trigger set to run every minute

Answer

A 'Start and wait for an approval' action to confirm ticket severity

Question 3

A company uses Microsoft Copilot Studio to build a copilot that helps employees submit IT support tickets. The copilot must collect the user's employee ID, the issue description, and the urgency level before creating a ticket in an external system. The company wants to ensure that the copilot asks for each piece of information in a structured way and validates that the employee ID is a number. What should they use in Copilot Studio?

Accepted Answer

Use a Question node for each piece of information and set the entity type for the employee ID to Number.. Question nodes in Copilot Studio are designed to ask the user for information and store it in variables. Each Question node can specify an entity type, such as Number, which enforces validation. By using separate Question nodes for employee ID, issue description, and urgency, the copilot collects data in a structured manner. This approach is no-code and ensures that the employee ID is numeric before proceeding.

Answer

Create a single message node that asks for all information at once and parse the response.

Answer

Use a Power Automate flow to prompt the user for each piece of information.

Answer

Configure an adaptive card that contains input fields for all information.

Question 4

A company uses Power Automate to manage customer support tickets. They want to ensure that when a ticket is escalated, a notification is sent to the support manager. The escalation is indicated by a change in the 'Priority' column of a SharePoint list from 'Normal' to 'High'. Which trigger should they use to detect this change?

Accepted Answer

When an item is modified. To detect a change in the 'Priority' column of a SharePoint list item, the flow must use a trigger that fires on item modification. The 'When an item is modified' trigger is designed for this purpose. It provides the before and after values of the item, allowing a condition to check if the priority changed from 'Normal' to 'High'. Other triggers either fire on creation, deletion, or are for document libraries. Therefore, the correct trigger is 'When an item is modified'.

Answer

When a file is created or modified (properties only)

Answer

When an item is deleted

Answer

When an item is created

Question 5

A support team's copilot in Microsoft Copilot Studio must collect a caller's order number, validate the format, and then branch to different responses depending on whether the order is domestic or international. The team wants a guided, deterministic conversation rather than generative answers. What should you use?

Accepted Answer

A topic with question nodes, a condition node, and message nodes.. Authored topics are the deterministic conversation mechanism in Copilot Studio. Question nodes gather and validate the order number, condition nodes route based on domestic or international status, and message nodes present the appropriate response. Generative answers, scheduled flows, and prompt instructions cannot enforce this structured, repeatable conversation path.

Answer

Generative answers with a SharePoint knowledge source containing order records.

Answer

The copilot's system prompt with instructions to ask for the order number.

Answer

A Power Automate cloud flow triggered by a scheduled recurrence.

Question 6

A sales team at a manufacturing company needs a mobile-friendly app that shows a product catalog and lets reps submit orders. The team has no developers and wants to build the app quickly by dragging controls onto a blank screen and connecting to an existing SharePoint list. Which type of Power Apps app should the team create?

Accepted Answer

A canvas app. A canvas app is the right choice because it starts from a blank design surface, allows makers to drag and drop controls, and connects directly to data sources such as SharePoint without requiring pro-code development. The need for a custom, mobile-friendly catalog and order form built by non-developers aligns with canvas app capabilities rather than model-driven, portal, or automation technologies.

Answer

A Power Automate cloud flow

Answer

A Power Pages site

Answer

A model-driven app

Question 7

A financial analyst needs to run a Power Automate flow that retrieves data from an on-premises SQL Server and writes it to a SharePoint list. The flow must use a data gateway. Which gateway type should be used?

Accepted Answer

On-premises data gateway. To connect Power Automate to an on-premises SQL Server, the on-premises data gateway is required. It securely bridges cloud services and on-premises data, supporting connectors like SQL Server. Other gateway types serve different purposes: Azure Virtual Network gateway is for network connectivity, Microsoft 365 gateway does not exist, and Power BI personal gateway is for individual Power BI use, not for Power Automate flows.

Answer

Power BI personal gateway

Answer

Azure Virtual Network gateway

Answer

Microsoft 365 gateway

Question 8

A support team wants to launch a copilot that can answer questions about their publicly published product documentation. They have no coding resources and need the copilot to use the documentation pages as its knowledge source. What should they do first in Microsoft Copilot Studio?

Accepted Answer

Create a new copilot and add the documentation website as a knowledge source.. Copilot Studio is designed for makers to build conversational copilots and ground them with knowledge sources. For public documentation, adding the website as a knowledge source allows the copilot to retrieve relevant content and generate answers. The other approaches either require development work, do not create a conversational experience, or fail to connect the copilot to the documentation content.

Answer

Publish a Power Apps canvas app that displays the documentation in an iframe.

Answer

Create a custom connector that calls the documentation search API.

Answer

Build a Power Automate cloud flow that emails documentation excerpts to users.

Question 9

An administrator manages a Power Automate cloud flow that uses the SharePoint 'When an item is created' trigger. The flow occasionally processes the same item twice, creating duplicate records in a downstream system. The administrator wants to prevent duplicate processing without changing the trigger. What should the administrator configure?

Accepted Answer

Use a unique identifier from the item as an idempotency key and check it against a Dataverse table or SharePoint list before creating the downstream record.. Duplicate processing occurs when the same source record is delivered to the flow more than once, which can happen with retries or trigger polling behavior. The reliable fix is to make the downstream write idempotent by recording a unique key and checking it before writing. This preserves the existing trigger and prevents duplicate records regardless of how many times the item is seen.

Answer

Configure the trigger's split-on setting to off and set a trigger condition on the item ID.

Answer

Enable concurrency control on the trigger and set the degree of parallelism to 1.

Answer

Add a 'Get item' action and check whether the item already exists before creating the downstream record.

Question 10

A retail company wants to build a mobile app that allows store employees to scan product barcodes and check inventory levels in real time. The company has no professional developers and wants to minimize coding. Which Power Apps approach should they use?

Accepted Answer

Create a canvas app and add the Barcode Scanner control from the Insert menu.. The built-in Barcode Scanner control in canvas apps allows non-developers to add barcode scanning functionality by simply dragging the control onto a screen. It uses the device camera and returns the scanned barcode value, which can be used in formulas to query inventory data. This meets the requirement for a mobile app with minimal coding.

Answer

Use Power Apps component framework (PCF) to build a custom barcode scanner control.

Answer

Create a Power Virtual Agents bot that asks employees to type in product codes.

Answer

Create a model-driven app based on a custom Dataverse table for products.

Question 11

A team is building a canvas app that must allow users to work with data from multiple sources. The app will use Microsoft Dataverse as the primary data source and also needs to display data from an on-premises SQL Server database. Which two components are required to connect the canvas app to the on-premises SQL Server data? (Choose two.)

Accepted Answer

An on-premises data gateway installed and configured.. To connect a canvas app to an on-premises SQL Server database, the maker must install and configure an on-premises data gateway to bridge the cloud and local network, and then add the SQL Server connector to the app. These two components together enable secure, direct data access from the canvas app without additional workflows or virtual tables.

Answer

A virtual table created in Microsoft Dataverse for the SQL Server data.

Answer

A Power Automate flow that triggers on app load.

Answer

An Azure Logic Apps workflow to synchronize the data.

Question 12

A Power Platform administrator is configuring a data loss prevention (DLP) policy for a new environment. The policy must allow the use of the SharePoint and Outlook connectors together, but must prevent the use of the Twitter connector with any other connector. How should the administrator configure the DLP policy?

Accepted Answer

Place SharePoint and Outlook in the Business group, and Twitter in the Blocked group.. To allow SharePoint and Outlook together, they must be in the same group (Business). To prevent Twitter from being used with any other connector, it must be in the Blocked group, which disallows its use entirely. Thus, the correct configuration is SharePoint and Outlook in Business, Twitter in Blocked.

Answer

Place SharePoint in the Business group, Outlook in the Non-Business group, and Twitter in the Blocked group.

Answer

Place SharePoint and Outlook in the Business group, and Twitter in the Business group as well.

Answer

Place SharePoint and Outlook in the Business group, and Twitter in the Non-Business group.

Question 13

A maker is building a canvas app that will be used by employees to submit expense reports. The app must allow users to enter multiple line items for each expense report, and the maker wants to store the data in Microsoft Dataverse. The maker needs to choose appropriate controls for the app. Which two controls should the maker use to allow users to enter and manage multiple line items? (Choose two.)

Accepted Answer

Gallery control. To manage multiple line items, the maker should use a Gallery control or a Data table control. Both allow users to view and edit multiple records in a structured way. A gallery provides flexibility in layout and can contain various controls for each item, while a data table offers a compact grid for inline editing. These controls enable efficient entry and management of multiple expense line items within the canvas app.

Answer

Form control in Edit mode

Answer

Text input control

Answer

Timer control

Question 14

A company is building a copilot in Microsoft Copilot Studio to answer employee questions about travel expenses. The copilot must use a published set of internal travel policy documents stored in a SharePoint site as its source of truth, and it must not require employees to write any code. What should the maker configure?

Accepted Answer

Add a generative answers node and connect the SharePoint site as a knowledge source.. A copilot that must answer employee questions from published internal documents should use generative answers with a SharePoint knowledge source. This grounds responses in the authoritative travel policy content while requiring no custom code. Power Automate flows, Dataverse tables, and Teams search do not provide the same grounded, natural-language answering capability for document-based policies.

Answer

Publish the copilot to Microsoft Teams and rely on the Teams search index to surface travel policy results.

Answer

Import the travel policy documents into a Dataverse table and build topic triggers for each policy section.

Answer

Create a Power Automate cloud flow that queries the SharePoint list and returns matching rows.

Question 15

A small business wants to give its finance team a dedicated space to build apps and flows that only finance team members can access, separate from the default environment used by the rest of the company. The administrator needs to create this isolated workspace. What should the administrator create?

Accepted Answer

A new Power Platform environment with restricted user access. Power Platform environments are the fundamental security and isolation boundary. Creating a dedicated environment and granting access only to finance team members ensures their apps, flows, and data are separated from the default environment. Microsoft 365 groups, Dataverse tables, and solutions do not provide this isolation, since they either manage unrelated services, store data inside an existing environment, or package components for transport.

Answer

A new Microsoft 365 group and assign it the Global Administrator role

Answer

A new Dataverse table with column-level security for finance data

Answer

A new Power Apps solution containing the finance team's apps