PL-900 Practice Test 1 — 10 Questions

Question 1

A business analyst creates a model-driven app using Dataverse. They need to ensure that when a new lead is created, a task is automatically assigned to the sales team. Which component should be used?

Accepted Answer

A Power Automate flow triggered on lead creation. Power Automate flows can be triggered by Dataverse events (e.g., when a record is created) to automate tasks. Therefore, option C is correct. Option A is wrong because a business rule can show or hide fields but not create records. Option B is wrong because a calculated field computes a value but does not create tasks. Option D is wrong because a canvas app requires user interaction and does not automate the task creation process.

Answer

A business rule on the lead form

Answer

A calculated field that sets the task status

Answer

A canvas app with a button to create a task

Question 2

A small business wants to automate sending a welcome email when a new customer is added to a CRM system. Which Power Platform service should they use?

Accepted Answer

Power Automate. Power Automate is the correct service because it is designed to create automated workflows that trigger actions based on events, such as sending a welcome email when a new customer record is added to a CRM system. It uses connectors to integrate with CRM platforms (e.g., Dynamics 365, Salesforce) and email services (e.g., Office 365 Outlook) to execute the automation without manual intervention.

Answer

Power Apps

Answer

Power BI

Answer

Copilot Studio

Question 3

A hospital uses Power Virtual Agents to create a chatbot for patient appointment scheduling. The chatbot needs to check real-time availability from a legacy scheduling system that has an API. What is the best way to integrate?

Accepted Answer

Use Power Automate as a custom connector to call the API.. B is correct because Power Automate can act as a custom connector to call the legacy scheduling system's API, enabling real-time availability checks. This integration allows the Power Virtual Agents chatbot to trigger a Power Automate flow that queries the API and returns the results directly to the user. It is the most direct and efficient method for connecting to external APIs without additional layers.

Answer

Embed a Power BI report in the chatbot to show availability.

Answer

Use Power Pages to expose the scheduling system.

Answer

Create a Power Apps portal for the chatbot to query.

Question 4

A non-profit organization wants to digitize its volunteer sign-up process. They need a solution that can be built quickly without custom code. Which Microsoft Power Platform component should they use?

Accepted Answer

Power Apps. Power Apps is the correct choice because it enables rapid creation of custom apps with a low-code or no-code approach, allowing the non-profit to build a volunteer sign-up form and data submission interface without writing custom code. It directly addresses the need to digitize a manual process by providing a user-friendly canvas or model-driven app that can connect to data sources like SharePoint or Dataverse.

Answer

Power BI

Answer

Copilot Studio

Answer

Power Automate

Question 5

You need to create a flow that runs every hour and checks if any new files have been added to a SharePoint document library. Which trigger type should you use?

Accepted Answer

Recurrence. The Recurrence trigger is the correct choice because it initiates a flow on a fixed schedule (e.g., every hour) regardless of any events occurring in SharePoint. This trigger is ideal for polling scenarios where you need to periodically check for new files, as it runs autonomously without requiring an external event.

Answer

Compose

Answer

When an item is created

Answer

Power Apps button

Question 6

A Power Automate flow processes incoming emails from a shared mailbox. Recently, some emails are being missed. You suspect the flow is hitting a service protection limit. Which action should you take to diagnose the issue?

Accepted Answer

Review the flow run history and look for 'skipped' status.. Flow run history in Power Automate explicitly records 'skipped' status for runs that were throttled due to service protection limits. By reviewing the run history and filtering for 'skipped' runs, you can directly confirm whether the flow is being rate-limited, which is the most likely cause of missed emails.

Answer

Use the 'Peek code' feature to review the flow definition.

Answer

Check the gateway status for the shared mailbox.

Answer

Pause the flow and restart it.

Question 7

A non-profit organization wants to create a simple app for volunteers to log their hours and submit expenses. The app should be easy to build and require minimal coding. Which Power Platform tool should they use?

Accepted Answer

Power Apps canvas app. Power Apps canvas app is the correct choice because it allows non-developers to quickly build a custom, low-code app for data entry tasks like logging volunteer hours and submitting expenses. Canvas apps start from a blank canvas or a template, enabling drag-and-drop design with minimal coding, and can connect directly to data sources like SharePoint or Dataverse for storing records.

Answer

Power Pages

Answer

Power BI

Answer

Power Automate

Question 8

Which THREE capabilities are provided by Microsoft Dataverse? (Select three.)

Accepted Answer

Data storage with role-based security. Microsoft Dataverse provides secure data storage with role-based security, allowing administrators to control access to tables and records using security roles, teams, and business units. This ensures that users only see and interact with data they are authorized to access, which is fundamental for enterprise compliance and data governance.

Answer

AI model building

Answer

Interactive dashboard creation

Question 9

Which TWO of the following are benefits of using Microsoft Power Platform for citizen developers? (Select two.)

Accepted Answer

Low-code/no-code tools enable non-developers to create solutions.. Microsoft Power Platform provides low-code/no-code tools like Power Apps, Power Automate, and Power BI that allow citizen developers—users without formal programming training—to build applications, automate workflows, and create data visualizations using drag-and-drop interfaces and simple logic. This democratizes solution creation by reducing the technical barrier to entry.

Answer

Requires extensive coding knowledge.

Answer

High-performance computing for complex algorithms.

Answer

Only available for enterprise customers.

Question 10

A company uses Power Virtual Agents (now Copilot Studio) to handle customer inquiries. They want to escalate complex issues to a human agent when the bot cannot resolve them. What should they configure?

Accepted Answer

Use the 'Escalate' topic to hand off to a live agent.. Power Virtual Agents (Copilot Studio) includes a built-in 'Escalate' topic that, when triggered, hands off the conversation to a live agent via a configured engagement hub (e.g., Dynamics 365 Customer Service or Omnichannel for Customer Service). This is the native mechanism for transferring unresolved issues to a human agent without requiring custom automation or removing other topics.

Answer

Create a Power Automate flow to send an email to the support team.

Answer

Remove all topics except the escalation topic.

Answer

Configure the bot to transfer to a second bot.