MS-700 Exam Questions and Answers

Call Quality Dashboard

CQD allows for the ingestion of building data, which maps subnets to physical locations. This enables administrators to compare performance between different offices. It provides the necessary scale to see if a specific site is underperforming compared to the rest of the global organization over time.

Microsoft Entra ID sign-in logs

The sign-in logs in Microsoft Entra ID provide a comprehensive record of all login attempts. They specify the status of each attempt and detail which conditional access policies were triggered, allowing administrators to pinpoint exactly why a user's access to Teams was denied.

Channel messages

The Teams Usage report tracks the number of messages posted in channels. This metric is vital for measuring collaboration and engagement within teams, as opposed to private one-on-one communication, helping admins understand how deeply the platform's collaborative features are being integrated into daily workflows.

Chat messages

Chat messages represent private, non-channel communication between individuals or groups. Monitoring this metric allows administrators to see the volume of instant messaging occurring within the organization, which is often a primary driver of initial Teams adoption and a key indicator of user activity.

Calls

The number of calls made is a core metric in the usage report. This includes both one-on-one calls and group calls, providing insight into how the organization is utilizing Teams as a telephony and communication solution alongside its chat and collaboration capabilities.

Implement Quality of Service (QoS) and prioritize Teams traffic.

QoS is the recommended solution for managing bandwidth constraints. By tagging Teams media traffic, the network can prioritize audio and video packets, ensuring that even when the network is busy, communication quality remains high and users do not experience dropouts or lag.

External collaboration settings in Microsoft Entra ID.

Microsoft Entra ID (formerly Azure AD) governs the foundational ability to invite guests. If the 'External collaboration settings' are configured to 'Deny invitations to the specified domains' or if guest invites are disabled entirely, the user will not be able to access resources regardless of Teams settings.

Service health in the Microsoft 365 Admin Center

The Service Health page is the official source for status updates on all Microsoft 365 services. It lists active incidents, advisories, and resolved issues, providing detailed information on the scope of the impact and the current progress of the engineering teams toward a fix.

Microsoft 365 Admin mobile app

The Microsoft 365 Admin mobile app allows administrators to monitor service health on the go. It can be configured to send push notifications for new incidents and status changes, making it an essential tool for staying informed about service disruptions outside of office hours.

Add 'contoso.com' and 'fabrikam.com' to the allowed domains list.

Adding specific domains to the allowed list is the first step in creating a restricted federation policy. This tells the Teams service exactly which external entities are trusted for communication, forming the basis of your security boundary while still enabling the necessary collaboration with your two primary business partners.

Set the 'External access' option to 'Allow only specific external domains'.

Selecting this specific mode changes the global federation logic from an open model to a restricted model. Once this is set, any domain that is not explicitly added to your allowed list will be blocked by default, ensuring that users cannot chat with unauthorized individuals from other organizations.

Allow users to send emails to a channel email address.

This global setting enables the generation of email addresses for channels. Without this toggle being turned on, the option to 'Get email address' will not appear for channel owners, preventing anyone from sending content to the channel via the standard SMTP protocol for document ingestion.

Microsoft Teams Rooms Pro license

The Teams Rooms Pro license is the required tier for accessing advanced management features. It includes the Pro management portal, which offers proactive alerts, remote remediation, and detailed analytics that help administrators maintain high availability for their meeting room environments and resolve issues before they impact users.

Create a custom App Permission Policy and set 'Third-party apps' to 'Block all apps'.

This is the core configuration step. Within the policy, you can independently set the permissions for Microsoft apps, third-party apps, and custom apps. Choosing to block all third-party apps ensures that only the apps developed by Microsoft will be visible and usable for those users.

Assign the custom App Permission Policy to the specific users.

Policies do not take effect until they are assigned. You must link the newly created policy to the individual users or a group of users to ensure that the restrictions are applied to their specific Teams client, overriding the default global policy that might allow third-party apps.

The Network Site associated with the user's IP address

LBR uses the network site configuration, which maps IP subnets to physical locations. When a user makes a call, Teams checks their current IP against the defined network sites. If the site is configured for LBR, the service enforces the routing rules associated with that specific geographical location.

A Device Configuration Profile

Device Configuration Profiles are specifically designed for managing the settings of Teams-certified IP phones and other Android-based Teams devices. They allow you to centrally manage brightness, language, network settings, and UI customizations like background images, ensuring that all devices adhere to corporate standards and branding.

Team templates

Team templates provide a predefined structure of channels and apps that are automatically provisioned when a user creates a new team. This ensures that every team starts with the required configuration, minimizing administrative overhead and guaranteeing that essential collaboration tools are immediately available to the members.

Allow users to delete sent messages

The ability to delete sent messages is a configurable setting within the messaging policy. This is often restricted in highly regulated industries to ensure that all communication is preserved for eDiscovery purposes, demonstrating the importance of granular control over user communication habits within the environment.

Allow Giphy in conversations

The use of Giphy and the content rating level associated with it are controlled directly through the messaging policy. This allows administrators to balance the fun, collaborative nature of Teams with organizational standards, ensuring that content remains appropriate for the workplace environment at all times.

Add or remove members

Managing team membership is a core responsibility of a team owner. This allows for the dynamic adjustment of teams as projects evolve, ensuring that only the appropriate personnel have access to the resources and conversations, which is fundamental to maintaining security and productivity within the collaboration space.

Delete the entire team

Team owners have the authority to delete a team entirely, which also removes the associated SharePoint site and M365 group. This is a high-impact action that should be understood, as owners are responsible for the lifecycle of the team they manage, including its eventual decommissioning or removal.

Add tabs and channels

Team owners are responsible for the structure of the team, including adding new channels and configuring tabs. This empowers them to customize the workspace to meet the team's needs, such as adding specific project management apps or documentation repositories, without requiring assistance from an IT administrator.

Teams admin center

The Teams admin center allows administrators to navigate to the 'Users' tab, select a specific user, and view their assigned policies, including app permission policies. This direct approach is the standard procedure for auditing and troubleshooting policy-related issues for individual users within a Microsoft 365 tenant.

The app is not explicitly listed in the AllowedApps property.

Since 'AllowAllApps' is set to false, the user can only access apps explicitly defined in the 'AllowedApps' collection. If the desired app is not in this list, it will not appear in the store for the user, regardless of its global status or availability to other users.

Guest access in the Teams admin center

Enabling guest access in the Teams admin center is the prerequisite for allowing team owners to add external users. Once this global switch is turned on, owners gain the ability to invite guests, provided that the Microsoft Entra B2B collaboration settings also permit such activities.

A Resource Account with a Teams Phone Resource Account license.

Every Auto Attendant must be associated with a resource account that is properly licensed to receive and route calls. This account acts as the identity for the service in the Microsoft 365 environment, allowing it to be assigned a phone number and appear in the organizational directory for routing purposes.

Business hours and after-hours call flow settings.

Defining business hours is essential for the Auto Attendant to determine which call flow to execute. By configuring separate paths for open and closed hours, the administrator can specify that calls should go to a live user during the day and a shared voicemail destination during the night.

A mapping of network subnets or Wi-Fi access points to emergency addresses.

For Teams to provide a dynamic location, the administrator must upload the organization's network topology, including subnets, switches, and wireless access points. These network elements are then linked to specific civic addresses and locations, allowing the system to pinpoint where a user is located when they place an emergency call.

Enabling 'Location Services' on the user's operating system and Teams client.

The Teams client must have permission to access location data from the underlying operating system to determine its proximity to known network markers. If location services are disabled at the OS level, the client may fail to retrieve the necessary coordinates or network identifiers needed to look up the emergency address.

Call Park

Call Park enables a user to 'park' an active call, which generates a unique code (usually 2-3 digits). Any other user in the organization who is notified of this code can then use the 'Parked calls' feature on their own Teams client to retrieve and continue the call immediately.

Microsoft Purview Retention Policies and Labels.

Retention policies in Microsoft Purview can be applied to OneDrive and SharePoint sites to prevent the deletion of files for a specific period. By applying a 'Retain' policy to meeting recordings, you ensure that even if a user tries to delete the file, it remains discoverable for compliance and legal purposes.

No requirement to manage an on-premises Session Border Controller (SBC).

With Operator Connect, the carrier manages the SBC infrastructure and the connection to Microsoft's network. This removes the burden of hardware maintenance, software updates, and complex certificate management from the organization's IT staff, making it much easier to deploy and maintain than a traditional Direct Routing setup.

Direct management of phone numbers within the Teams Admin Center.

Operator Connect provides a 'managed service' experience where the carrier's available phone numbers appear directly in the Teams Admin Center. Administrators can assign, change, or unassign these numbers to users with just a few clicks, similar to how Microsoft Calling Plans work, but using their own carrier's inventory.

Real-time analytics in the Teams Admin Center

Real-time analytics allow an administrator to look up an active user and see live telemetry for their current meeting. This includes detailed statistics on network performance and device health, which are updated every few seconds to help pinpoint the exact cause of a participant's audio or video degradation.