MB-920 Timed Practice Test 1 — 10 Questions

Question 1

A company uses Dynamics 365 Finance and wants to use Copilot to help with financial reporting. Which action can be performed using Copilot in Dynamics 365 Finance?

Accepted Answer

Generate a draft financial report by describing the required layout and data in natural language. Copilot in Dynamics 365 Finance leverages generative AI to interpret natural language descriptions and automatically generate draft financial reports, such as trial balances or income statements, based on the user's specified layout and data requirements. This capability streamlines report creation by allowing users to describe what they need in plain English, which Copilot then translates into the appropriate report structure and data queries within the system.

Answer

Approve purchase orders based on budget availability

Answer

Pull real-time bank transaction data from external financial institutions

Answer

Automatically reconcile bank statements with ledger entries

Question 2

A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?

Accepted Answer

Draft an email response to a customer based on the conversation context. Option C is correct because Copilot in Dynamics 365 Customer Service can draft an email response to a customer by analyzing the conversation context, including the case history and recent interactions, to generate a relevant reply. This leverages generative AI to summarize the context and produce a draft that agents can review and send, directly improving productivity by reducing manual typing.

Answer

Create a new case automatically when an email arrives

Answer

Create a knowledge article from a resolved case

Answer

Schedule a follow-up call with the customer

Question 3

Drag and drop the steps to create a new customer record in Dynamics 365 Sales in the correct order.

Question 4

Drag and drop the steps to configure a sales order in Dynamics 365 Supply Chain Management in the correct order.

Question 5

Drag and drop the steps to set up a new product in Dynamics 365 Commerce in the correct order.

Question 6

Drag and drop the steps to process a purchase order receipt in Dynamics 365 Finance in the correct order.

Question 7

Drag and drop the steps to configure a new warehouse in Dynamics 365 Supply Chain Management in the correct order.

Question 8

Drag and drop the steps to set up a new user in Dynamics 365 Finance and Operations in the correct order.

Question 9

Match each Dynamics 365 Commerce feature to its purpose.

Question 10

Which TWO are common features shared across Dynamics 365 ERP applications? (Select exactly two.)

Accepted Answer

Power BI integration. Power BI integration is a common feature across Dynamics 365 ERP applications because it is built into the platform via the Power BI content packs and embedded analytics, allowing users to visualize and share insights from financial and operational data without leaving the application. This integration is a core part of the Power Platform, which is shared across all Dynamics 365 apps, enabling real-time reporting and dashboards.

Answer

Machine learning models

Answer

Batch attribute management

Answer

Compliance management