MB-910 Describe Dynamics 365 Field Service Practice Test 8 — 15 Questions

Question 1

Which TWO features are included in Dynamics 365 Field Service mobile app? (Choose 2)

Accepted Answer

Offline access to work orders. Offline access to work orders and barcode scanning for inventory are key features of the Dynamics 365 Field Service mobile app, enabling technicians to work without connectivity and to scan items. Resource scheduling optimization (A) is a backend scheduling feature, not part of the mobile app. Customer self-service portal (B) is a separate web portal for customers. IoT alert configuration (C) is performed in the backend, not on the mobile app.

Answer

Resource scheduling optimization

Answer

Customer self-service portal

Answer

IoT alert configuration

Question 2

You are configuring Connected Field Service for a client. Based on the exhibit, what will happen when device Pump-01 reports a temperature of 90 degrees Celsius?

Accepted Answer

A work order is automatically created for Pump-01. The alert rule is configured to create a work order when the temperature exceeds 85°C. Since Pump-01 reports 90°C, which is above 85, a work order is automatically created. Option C is incorrect because the threshold is 85, not 100. Option B is incorrect because an action is taken. Option D is incorrect because the rule creates a work order, not a case.

Answer

No action is taken because the temperature is below 100

Answer

A work order is created only if temperature reaches 100 degrees

Answer

A case is automatically created in Customer Service

Question 3

You are reviewing Field Service settings. Based on the exhibit, which statement is true about the configuration?

Accepted Answer

Inventory is automatically updated when products are used. The setting AutoUpdateInventory is true, meaning inventory is automatically updated when products are used. Option A is wrong because the default status is Open, not Scheduled. Option B is wrong because the sync interval is 30 minutes, not 15. Option C is wrong because AutoUpdateInventory is enabled, not disabled.

Answer

Work orders are automatically set to 'Scheduled' when created

Answer

Mobile data syncs every 15 minutes

Answer

Inventory is not automatically updated when products are used

Question 4

A technician uses the Field Service mobile app and reports that work orders are not syncing when offline. The technician has confirmed internet connectivity. What is the most likely cause?

Accepted Answer

The booking status is not set to a syncing state. In the Field Service mobile app, offline sync relies on the booking status transitioning to a state that triggers synchronization (e.g., 'In Progress' or 'Completed'). If the status remains in a non-syncing state, work orders will not sync even with internet connectivity. Option B is correct because the booking status must be set to a syncing state to initiate sync. Option C is incorrect because the mobile offline profile controls which data is available offline, not the sync trigger. Option D is incorrect because missing booking journal fields do not prevent sync. Option A is incorrect because time zone settings do not affect synchronization.

Answer

The technician's time zone is set incorrectly

Answer

The mobile offline profile is not assigned

Answer

The booking journal is missing required fields

Question 5

A technician needs to record time spent on a work order and also capture expenses such as parts used. Which entity should the technician update?

Accepted Answer

Booking journal. The booking journal is used to record time, expenses, and mileage against a work order booking. Option A (Booking journal) is correct. Option B (Time entry) is used for project-based time tracking, not for work order time/expenses. Option C (Work order service tasks) tracks task completion, not time or expenses. Option D (Product inventory) tracks inventory levels, not technician time or expenses.

Answer

Time entry

Answer

Work order service tasks

Answer

Product inventory

Question 6

A company wants to offer customers the ability to self-schedule field service appointments from a portal. Which feature should they use?

Accepted Answer

Customer Portal with Field Service scheduling. The Customer Portal with Field Service scheduling allows customers to book appointments based on technician availability. Option A is incorrect because the Field Service Mobile App is designed for technicians, not customers. Option C is incorrect because Resource Scheduling Optimization is used for automatic scheduling by dispatchers, not self-service. Option D is incorrect because Connected Field Service is for IoT integration, not customer self-scheduling.

Answer

Field Service Mobile App

Answer

Resource Scheduling Optimization

Answer

Connected Field Service

Question 7

A dispatcher needs to see all open work orders on a map and manually assign them to available technicians. Which tool should they use?

Accepted Answer

Schedule board. The schedule board is a visual tool for dispatchers to see work orders and resources on a map and manually assign or reassign work. Option A is incorrect because Resource Scheduling Optimization automates scheduling. Option C is incorrect because the Customer Service Admin Center is for configuration. Option D is incorrect because the Field Service Mobile App is for technicians.

Answer

Resource Scheduling Optimization

Answer

Customer Service Admin Center

Answer

Field Service Mobile App

Question 8

A field service organization wants to automatically create a work order when a customer's IoT device sends a specific telemetry signal. The solution must also allow the technician to remotely diagnose the issue before arriving. Which combination of features should be used?

Accepted Answer

Connected Field Service and Remote Assist. Connected Field Service uses IoT alerts to trigger work order creation automatically. Remote Assist, integrated with Microsoft Teams, enables technicians to video call customers for remote diagnostics. Option A is correct because it combines both features. Option B (Customer Asset Management and Remote Assist) is incorrect because Customer Asset Management tracks assets but does not create work orders from IoT signals. Option C (Connected Field Service and Resource Scheduling Optimization) is incorrect because Resource Scheduling Optimization schedules resources but does not provide remote diagnostics. Option D (Schedule board and Resource Scheduling Optimization) is incorrect because both are scheduling tools, lacking IoT-triggered work order creation and remote diagnostics.

Answer

Customer Asset Management and Remote Assist

Answer

Connected Field Service and Resource Scheduling Optimization

Answer

Schedule board and Resource Scheduling Optimization

Question 9

A technician needs to view their assigned work orders for the day and update the status of each. Which application should they use?

Accepted Answer

Field Service Mobile. Field Service Mobile is the app designed for technicians to view and update work orders in the field. Option A (Schedule board) is for dispatchers, not technicians. Option B (Power Apps) is a platform to build custom apps, not a specific field service app. Option D (Customer Service workspace) is for customer service agents handling cases, not field technicians.

Answer

Schedule board

Answer

Power Apps

Answer

Customer Service workspace

Question 10

Which TWO of the following are benefits of using Connected Field Service?

Accepted Answer

Proactive maintenance based on IoT alerts. Connected Field Service enables proactive maintenance by receiving IoT alerts before a failure (Option A), and it can automatically create work orders from those device signals (Option B). Option C is incorrect because real-time technician tracking is a feature of scheduling, not Connected Field Service. Option D is incorrect because inventory management is handled by other modules. Option E is incorrect because manual scheduling is not a benefit; Connected Field Service automates processes.

Answer

Real-time technician location tracking

Answer

Inventory management and replenishment

Answer

Manual scheduling of technicians

Question 11

Which THREE of the following are prerequisites for setting up Dynamics 365 Field Service?

Accepted Answer

A Dynamics 365 Customer Service license. Field Service requires Dynamics 365 Customer Service (or a qualifying license), a Power Apps environment to store data, and a Microsoft Entra ID tenant for authentication. Option D is incorrect because Field Service does not require Azure IoT Hub initially; Connected Field Service does, but it's optional. Option E is incorrect because a separate Azure subscription is not required for Field Service itself.

Answer

An Azure IoT Hub instance

Answer

An Azure subscription

Question 12

Which TWO of the following are capabilities of the Dynamics 365 Field Service mobile app?

Accepted Answer

View assigned work orders and schedule. The Field Service mobile app allows technicians to view their assigned work orders and schedule (Option A) and capture customer signatures for proof of service (Option C). Option B is incorrect because automatic scheduling optimization is a backend feature, not available in the mobile app. Option D is incorrect because configuring IoT device alerts is not a capability of the mobile app (it is part of Connected Field Service). Option E is incorrect because creating new customer accounts is typically done in the back office, not the mobile app.

Answer

Automatic scheduling optimization

Answer

Configure IoT device alerts

Answer

Create new customer accounts

Question 13

Refer to the exhibit. A dispatcher notices that some work orders requiring both Electrical and HVAC skills are not being scheduled. What is the most likely reason?

Accepted Answer

No technician has both Electrical and HVAC skills within the schedule window. The exhibit shows that the Resource Scheduling Optimization (RSO) is configured to minimize travel time with a maximum travel distance of 50 miles, but the schedule window is only 8 AM to 5 PM. If no technician possesses both Electrical and HVAC skills and is available within that window, the work order cannot be scheduled. Option D is correct because the combination of required skills and schedule window constraints may leave no qualified technician available. Option A is incorrect because the goal is to minimize travel time, not maximize. Option B is incorrect because the requirement is for both skills (and condition), not either (or condition). Option C is incorrect because a high maximum travel distance would make scheduling easier, not harder.

Answer

The goal is set to maximize travel time

Answer

The required skills are set as 'or' instead of 'and'

Answer

The maximum travel distance is set too high

Question 14

Refer to the exhibit. The IoT alert shown is received. What will happen in Dynamics 365 Field Service?

Accepted Answer

A work order is automatically created for the customer Contoso. The exhibit shows an IoT alert with autoCreateWorkOrder set to true, which means a work order will be automatically created for the customer Contoso regarding the AC unit. Option A is incorrect because the alert does not specify a technician assignment. Option B is incorrect because the action is to create a work order, not just a notification. Option D is incorrect because the work order is created, not just logged.

Answer

A work order is created and assigned to the nearest technician

Answer

The alert is logged and no further action is taken

Answer

A notification is sent to the dispatcher but no work order is created

Question 15

Refer to the exhibit. A technician arrives within 1.5 miles of a customer site. What is expected to happen?

Accepted Answer

A notification is sent to the customer that the technician is nearby. The exhibit shows that geofencing is enabled with a 1.5-mile radius. When the technician enters the geofence, the system can trigger an action such as sending a notification to the customer that the technician is nearby. Option D is correct because this is a common geofencing action in Dynamics 365 Field Service. Option A is incorrect because the booking status does not automatically change to 'In Progress' upon entering the geofence; that requires manual action or a different trigger. Option B is incorrect because the work order is not automatically completed by geofencing; completion typically requires the technician to mark it done. Option C is incorrect because geofencing does not sync all offline data; offline sync is controlled by separate settings.

Answer

The booking status changes to 'In Progress'

Answer

The work order is automatically completed

Answer

The mobile app syncs all offline data