MB-910 Describe Dynamics 365 Customer Service • Set 6
MB-910 Describe Dynamics 365 Customer Service Practice Test 6 — 15 questions with explanations. Free, no signup.
Refer to the exhibit. A Dynamics 365 Customer Service administrator created the above routing rule set for cases. A new case is created with priority code 2 (Normal) and no customer specified. To which queue will the case be routed?
Refer to the exhibit.
{
"name": "Customer Service Holiday Hours Queue",
"entity": "incident",
"routing_rules": [
{
"name": "High Priority Routing",
"conditions": [
{"attribute": "prioritycode", "operator": "eq", "value": 1},
{"attribute": "customerid", "operator": "not-null"}
],
"queue": "Premium Support Queue"
},
{
"name": "Default Routing",
"conditions": [],
"queue": "General Support Queue"
}
]
}