MB-910 Practice Test 20 — 15 Questions

Question 1

A company uses Dynamics 365 Field Service. They want to allow customers to book appointments online based on available time slots. Which feature should they implement?

Accepted Answer

Customer Portal with scheduling capabilities. The Customer Portal allows customers to self-book appointments using scheduling capabilities. Option A is wrong because Resource Scheduling Optimization is internal scheduling. Option B is wrong because Field Service Mobile is for technicians. Option D is wrong because Copilot is an AI assistant, not a booking portal.

Answer

Resource Scheduling Optimization

Answer

Field Service Mobile app

Answer

Dynamics 365 Copilot

Question 2

Which TWO features are part of Dynamics 365 Field Service? (Choose two.)

Accepted Answer

Work order management. Options A and B are correct. Work order management and resource scheduling are core components. Option C is wrong because Sales management is part of Dynamics 365 Sales. Option D is wrong because Marketing automation is part of Dynamics 365 Marketing. Option E is wrong because Warehouse management is part of Supply Chain Management.

Answer

Sales management

Answer

Marketing automation

Answer

Warehouse management

Question 3

A technician arrives at a customer site and realizes they need a part that is not in their truck. The technician wants to check inventory at nearby warehouses. Which mobile capability should they use?

Accepted Answer

Use the Field Service Mobile app to look up inventory.. The Field Service Mobile app includes inventory lookup features to check stock at other locations. Option B is incorrect because Copilot is AI, not inventory lookup. Option C is incorrect because the Schedule Board is a web tool for dispatchers, not for mobile inventory lookup. Option D is incorrect because Connected Field Service is IoT-related, not for checking inventory.

Answer

Ask Copilot for the nearest warehouse.

Answer

Open the Schedule Board on the mobile device.

Answer

Use Connected Field Service.

Question 4

Which THREE capabilities are provided by the Dynamics 365 Field Service mobile app? (Choose three.)

Accepted Answer

View work orders and schedule. Options A, B, and C are correct. The Dynamics 365 Field Service mobile app allows technicians to view work orders, access them offline, and capture customer signatures. Option D is incorrect because real-time inventory management is not a core capability of the mobile app; inventory updates are typically done via the back office. Option E is incorrect because financial forecasting is not a feature of the mobile app; it is part of other Dynamics 365 modules.

Answer

Manage inventory in real-time

Answer

Perform financial forecasting

Question 5

A field service company wants to reduce paper usage by providing technicians with digital access to work orders, customer information, and inventory. Which Dynamics 365 Field Service component should they use?

Accepted Answer

Field Service Mobile. The Field Service Mobile app provides technicians with offline access to work orders, customer details, and inventory. Option A (Customer Service Hub) is for customer service representatives. Option B (Project Operations) is for project management. Option D (Remote Assist) is for remote collaboration.

Answer

Customer Service Hub

Answer

Project Operations

Answer

Remote Assist

Question 6

Which THREE of the following are benefits of using Connected Field Service? (Select THREE.)

Accepted Answer

Proactive issue resolution. Connected Field Service leverages IoT data to enable proactive issue resolution, predictive maintenance, and remote monitoring of equipment. Option A (inventory optimization) is not a direct benefit of Connected Field Service; it relates more to inventory management features. Option D (automated scheduling) is a feature of Resource Scheduling Optimization, not Connected Field Service. Therefore, the correct answers are B, C, and E.

Answer

Inventory optimization

Answer

Automated scheduling

Question 7

A company using Dynamics 365 Field Service needs to ensure that only certified technicians are assigned to electrical work orders. Which feature should they use?

Accepted Answer

Resource skills and certifications. Resource skills and certifications allow the system to match work order requirements with technician qualifications. Only technicians with the required certifications will be assigned to electrical work orders. Option A is incorrect because business closures are for holidays and do not affect skill requirements. Option B is incorrect because service territories define geographic areas, not qualifications. Option D is incorrect because resource time-off manages availability, not skills.

Answer

Business closures

Answer

Service territories

Answer

Resource time-off

Question 8

Which TWO of the following are capabilities of the Dynamics 365 Field Service mobile app?

Accepted Answer

View assigned work orders and schedule. The Field Service mobile app allows technicians to view their assigned work orders and schedule (Option A) and capture customer signatures for proof of service (Option C). Option B is incorrect because automatic scheduling optimization is a backend feature, not available in the mobile app. Option D is incorrect because configuring IoT device alerts is not a capability of the mobile app (it is part of Connected Field Service). Option E is incorrect because creating new customer accounts is typically done in the back office, not the mobile app.

Answer

Automatic scheduling optimization

Answer

Configure IoT device alerts

Answer

Create new customer accounts

Question 9

A company uses Dynamics 365 Field Service and wants to reduce on-site truck rolls by using remote assistance. Which feature should they implement?

Accepted Answer

Dynamics 365 Remote Assist. Dynamics 365 Remote Assist enables technicians to collaborate with remote experts via video calls, reducing the need for truck rolls. Option B is wrong because the Schedule Board is for scheduling, not remote assistance. Option C is wrong because the Field Service mobile app is for managing work orders, not remote assistance. Option D is wrong because Customer Service Insights is for analytics.

Answer

Schedule Board with Resource Scheduling Optimization

Answer

Field Service mobile app with offline capabilities

Answer

Customer Service Insights

Question 10

A service manager wants to automatically dispatch the nearest available technician when a new work order is created for an emergency. What must be configured?

Accepted Answer

Resource Scheduling Optimization schedule board with automated SLA-based dispatching. A Resource Scheduling Optimization (RSO) schedule board with automated SLA-based dispatching enables automatic assignment to the nearest available technician. Option B is wrong because manual scheduling requires human intervention. Option C is wrong because a custom workflow would be less efficient. Option D is wrong because booking rules alone don't trigger automatic dispatching based on proximity.

Answer

Booking rules with requirement groups

Answer

Manual scheduling from the schedule board

Answer

Custom workflow using Power Automate

Question 11

A technician completes a work order but forgets to record the time spent on the job. The manager needs to capture the actual labor cost. What is the most efficient way to record the time after the fact?

Accepted Answer

Create a time entry for the technician and link it to the work order.. A technician can manually create a time entry linked to the work order to record actual labor cost after the fact. Option B is wrong because deleting and recreating a work order is inefficient and not recommended. Option C is wrong because the Actual Time field on a completed work order is not editable; time entries are recorded separately. Option D is wrong because the schedule board is for scheduling and planning, not for recording actuals.

Answer

Delete the work order and recreate it with correct time.

Answer

Edit the work order and change the actual time field.

Answer

Use the schedule board to adjust the scheduled duration.

Question 12

A company uses Dynamics 365 Field Service and wants to ensure that technicians have the required certifications before being assigned to certain work orders. Which TWO configurations should be set up?

Accepted Answer

Add certification requirements to resource requirements on work orders.. Adding certification requirements to resource requirements on work orders ensures that only technicians with the required certifications can be assigned. Option E is correct because adding certifications as resource characteristics allows them to be used in resource matching and scheduling. Options A, B, and D are incorrect.

Answer

Set booking statuses to 'Completed' only when certification is verified.

Answer

Configure service territories for each certification.

Answer

Create inspection templates for each certification.

Question 13

A company uses Dynamics 365 Field Service and wants to automatically generate work orders when IoT sensors detect abnormal readings. Which feature should they use?

Accepted Answer

Connected Field Service. Connected Field Service integrates with IoT and Azure IoT Hub to monitor sensor data and automatically generate work orders when abnormal readings are detected. The Schedule Board is used for scheduling work orders, not for IoT integration. The Field Service mobile app is designed for technicians to view and update work orders in the field. Customer Service Insights is an analytics tool for customer service data, not for IoT-based work order generation. Therefore, Connected Field Service is the correct feature for this scenario.

Answer

Schedule Board

Answer

Field Service mobile app

Answer

Customer Service Insights

Question 14

A field service organization wants to use Dynamics 365 Field Service to manage preventive maintenance contracts. Which THREE features should they configure?

Accepted Answer

Work Order Types. The correct features for managing preventive maintenance contracts are Work Order Types (B), Service Tasks (D), and Agreements (E). Work Order Types help categorize and differentiate preventive maintenance work orders from other types. Service Tasks define the specific steps or checklist items to be performed during preventive maintenance visits. Agreements manage the contract terms, billing, and scheduling for recurring maintenance. Option A (Inventory Adjustments) is used for managing stock levels, not contracts. Option C (Resource Scheduling Optimization) optimizes scheduling but is not a core feature for contract management.

Answer

Inventory Adjustments

Answer

Resource Scheduling Optimization

Question 15

Which THREE of the following are required to set up Connected Field Service for IoT alerts?

Accepted Answer

Registered devices in Dynamics 365 Field Service.. Options A, B, and C are correct. Registered devices in Dynamics 365 Field Service are required to map devices to customer assets. An Azure IoT Hub or compatible IoT hub is needed to receive device telemetry. IoT commands or action templates define how alerts translate to work orders. Option D is wrong because a Dynamics 365 Sales license is not required for Connected Field Service. Option E is wrong because Power Automate flows are optional, not a requirement.

Answer

A Dynamics 365 Sales license.

Answer

Power Automate flows to process alerts.