MB-910 Practice Test 15 — 15 Questions

Question 1

Which TWO capabilities are part of Dynamics 365 Sales Insights?

Accepted Answer

Predictive lead scoring. Predictive lead scoring is a core capability of Dynamics 365 Sales Insights that uses AI and machine learning models to analyze historical lead data and assign a score indicating the likelihood of conversion. This helps sales teams prioritize leads with the highest potential, directly aligning with the Sales Insights module's focus on AI-driven intelligence.

Answer

Copilot for Sales

Answer

Product catalog management

Answer

Knowledge article suggestions

Question 2

A customer data platform administrator needs to ensure that Customer Insights complies with GDPR data deletion requests. What should they configure?

Accepted Answer

Data privacy. The Data privacy page in Dynamics 365 Customer Insights is the dedicated area for managing GDPR compliance, including data deletion requests. Administrators can configure data deletion policies, run deletion jobs, and track the status of deletion requests to ensure customer data is removed in accordance with GDPR's right to erasure.

Answer

Segmentation

Answer

Data unification

Answer

Enrichment

Question 3

Your sales process requires that all opportunities over $100,000 must be reviewed by a manager before closing. How should you enforce this?

Accepted Answer

Configure a Business Process Flow with an approval stage. Business Process Flows (BPFs) in Dynamics 365 Sales can include approval stages that enforce mandatory review before an opportunity can be closed. By configuring a BPF with an approval step, the system can require a manager to approve the opportunity when its value exceeds $100,000, preventing closure until the approval is granted. This provides a structured, enforceable process that integrates directly with the opportunity lifecycle.

Answer

Use a Queue to hold high-value opportunities

Answer

Use Sales Insights to flag opportunities

Answer

Create a workflow that sends an email to the manager

Question 4

A company wants to use Dynamics 365 Customer Insights to personalize website content in real time based on customer behavior. Which feature should they implement?

Accepted Answer

Real-time marketing and personalization. Dynamics 365 Customer Insights includes a real-time marketing and personalization feature that uses customer behavior data (e.g., clicks, page views, purchases) to dynamically tailor website content. This capability leverages the Customer Data Platform (CDP) to trigger personalized experiences in milliseconds, meeting the requirement for real-time adaptation based on live customer actions.

Answer

Customer segments

Answer

Data unification

Answer

Measures

Question 5

A company uses Dynamics 365 Customer Insights - Data. Which TWO data sources can be used to ingest data? (Select TWO.)

Accepted Answer

Power Query. Power Query and Common Data Model are two data sources that can be used to ingest data into Dynamics 365 Customer Insights - Data. Power Query allows you to connect to various data sources and transform data. Common Data Model provides a standardized schema. Microsoft Forms is a survey tool, not a data ingestion source. Power Automate is an automation tool, not a data source. Power BI is a reporting and visualization tool, not a data source.

Answer

Microsoft Forms

Answer

Power Automate

Answer

Power BI

Question 6

A company wants to offer customers the ability to schedule their own appointments online. Which Dynamics 365 Field Service feature should they use?

Accepted Answer

Customer portal. The Customer portal (D) is the correct feature because it provides a self-service interface where customers can directly schedule appointments online without needing to contact a dispatcher. This aligns with the requirement for customers to manage their own bookings, leveraging Dynamics 365 Field Service's portal capabilities to expose available time slots and trigger scheduling logic.

Answer

Schedule board

Answer

Resource Scheduling Optimization

Answer

Field Service mobile app

Question 7

Which TWO actions can be performed using Dynamics 365 Customer Insights?

Accepted Answer

Create dynamic segments based on customer behavior. Customer Insights can unify data and create segments. Sending emails, managing inventory, and generating invoices are not native capabilities.

Answer

Generate invoices for completed orders

Answer

Manage inventory levels across warehouses

Answer

Send personalized email campaigns directly

Question 8

A data engineer is reviewing the unification configuration in Dynamics 35 Customer Insights. What does this configuration accomplish?

Accepted Answer

Matches customer records by exact email. The matching rule uses exact match on the email field to unify records. Option A is wrong because it doesn't segment. Option B is wrong because it doesn't create predictions. Option C is wrong because it doesn't calculate measures.

Answer

Calculates average revenue

Answer

Predicts customer churn

Answer

Creates a segment of customers with email

Question 9

Which TWO are valid data sources for Dynamics 365 Customer Insights?

Accepted Answer

Dataverse. Options A and E are correct: Dataverse and Common Data Model folder are valid data sources for Dynamics 365 Customer Insights. Option B is wrong because Power BI datasets are not directly supported as sources. Option C is wrong because Azure DevOps is not a data source. Option D is wrong because Excel workbooks are not directly supported.

Answer

Power BI dataset

Answer

Azure DevOps

Answer

Excel workbook

Question 10

Which THREE actions can be performed using Dynamics 365 Customer Insights? (Choose three.)

Accepted Answer

Predict customer churn. Options A, B, and C are correct. Customer Insights can unify customer data from multiple sources, create dynamic segments based on customer behavior, and predict customer churn. Option D is incorrect because managing IT device compliance is not a feature of Customer Insights; that would be related to endpoint management. Option E is incorrect because designing email marketing campaigns is done in Dynamics 365 Marketing, not Customer Insights.

Answer

Manage IT device compliance

Answer

Design email marketing campaigns

Question 11

A retail company uses Dynamics 365 Customer Insights to unify customer data from multiple sources. They want to define a customer data platform (CDP) strategy. Which TWO actions are key capabilities of Customer Insights?

Accepted Answer

Unify customer data from various sources into a single customer profile. Customer Insights provides data unification (option A) and AI-driven predictive models (option D). Real-time website personalization is a capability of Dynamics 365 Marketing, not Customer Insights. Salesforce data integration is not a native feature; it requires custom connectors. Automated email campaign execution is part of Dynamics 365 Marketing.

Answer

Integrate data from Salesforce CRM out-of-the-box

Answer

Execute automated email campaigns

Answer

Personalize website content in real time

Question 12

A sales rep wants to quickly create a follow-up task from an email they received. What is the most efficient method?

Accepted Answer

From the email, use the command bar to create a task. The command bar on an email record typically includes a 'Create task' action, providing the quickest way to create a follow-up task without leaving the email. Option A is incorrect because dragging an email to the timeline only adds it as an activity, not directly creating a task. Option C is incorrect because manually navigating to the Tasks area and creating a new task requires more steps and switches context. Option D is incorrect because while Sales Copilot can create tasks, it is not the most efficient method given the direct command bar option, and it may require additional prompts.

Answer

Drag the email to the timeline and add a task

Answer

Go to the Tasks area and create a new task manually

Answer

Ask Sales Copilot to create the task

Question 13

Which TWO actions can be performed using the Sales Hub app?

Accepted Answer

Manage leads and opportunities. Sales Hub allows managing leads, opportunities, and accounts, and creating quotes and orders. Generating Power BI reports and managing inventory are not native Sales Hub functions.

Answer

Manage inventory levels

Answer

Generate Power BI dashboards from scratch

Answer

Configure email server-side sync

Question 14

Which THREE of the following are standard entities in Dynamics 365 Sales?

Accepted Answer

Lead. The correct answers are Options A (Lead), D (Invoice), and E (Opportunity). All three are standard entities in Dynamics 365 Sales. Lead represents a potential customer, Invoice is a billing document, and Opportunity tracks a potential sale. While Quote and Product are also used in Sales, they are not the only standard entities, and the question should include Invoice as a correct option.

Answer

Quote

Answer

Product

Question 15

Which THREE components are essential for setting up a Sales Sequence in Dynamics 365 Sales?

Accepted Answer

Trigger (e.g., lead qualification). (Trigger) initiates the sequence when a condition like lead qualification is met. Option C (Conditions) define branching and wait logic within the sequence. Option D (Activities) specify the steps such as email or task to execute. Option B is incorrect because SLA (Service Level Agreement) is used in customer service, not sales sequences. Option E is incorrect because Business Process Flow is a separate automation tool that guides users through stages, not a component of a sales sequence.

Answer

SLA

Answer

Business Process Flow