220-1101 Practice Test 40 — 15 Questions

Question 1

A laser printer produces pages with repeated marks at regular intervals. Replacing the toner cartridge does not resolve the issue. What component is the next likely cause?

Accepted Answer

Fuser or roller assembly. Repeated marks at regular intervals on laser printer output typically indicate a mechanical issue with a rotating component, such as a fuser roller or a transfer roller. Since replacing the toner cartridge did not resolve the problem, the next likely cause is a damaged or worn fuser roller assembly, which can leave marks corresponding to its circumference as it rotates.

Answer

Low Wi-Fi signal

Answer

Incorrect DNS server

Answer

Wrong monitor resolution

Question 2

Drag and drop the steps for troubleshooting a network connectivity issue using the OSI model into the correct order.

Accepted Answer

Check physical connectivity, then test loopback, then verify gateway connectivity, then check remote IP connectivity, then test DNS resolution.. Start at Layer 1 (physical), then work up: loopback (Layer 3), gateway, remote IP, DNS (Layer 7).

Answer

Test DNS resolution, then check remote IP connectivity, then verify gateway connectivity, then test loopback, then check physical connectivity.

Answer

Test loopback, then check physical connectivity, then verify gateway connectivity, then check remote IP connectivity, then test DNS resolution.

Answer

Check physical connectivity, then verify gateway connectivity, then test loopback, then check remote IP connectivity, then test DNS resolution.

Question 3

Drag and drop the steps for configuring email on a mobile device (iOS/Android) using IMAP into the correct order.

Accepted Answer

Open Settings and select Mail/Accounts, then choose Add Account and select Other (manual setup), then enter email address and password, then select IMAP as account type, then configure incoming and outgoing server settings, then save and verify the account.. Start by adding account, choose manual if needed, enter credentials, select IMAP, configure servers.

Answer

Open Settings and select Mail/Accounts, then choose Add Account, then enter email address and password, then select IMAP as account type, then configure incoming and outgoing server settings, then choose Other (manual setup) and save.

Answer

Open Settings and select Mail/Accounts, then choose Add Account, then select IMAP as account type, then enter email address and password, then configure incoming and outgoing server settings, then save and verify.

Answer

Open Settings and select Mail/Accounts, then choose Add Account, then enter email address and password, then configure incoming and outgoing server settings, then select IMAP as account type, then save and verify.

Question 4

A database virtual machine in a private cloud is experiencing slow performance. The VM's virtual disk is stored on a network-attached storage (NAS) device accessed over a 1 GbE connection. The database requires very high input/output operations per second (IOPS) and low latency. Which of the following would provide the BEST improvement in storage performance?

Accepted Answer

Store the virtual disk on a local SSD within the host server.. Storing the virtual disk on a local SSD within the host server eliminates network latency and contention from the 1 GbE connection, providing the low latency and high IOPS required by the database. Local SSDs offer orders of magnitude lower latency than NAS over Ethernet, directly addressing the performance bottleneck.

Answer

Move the virtual disk to an object storage bucket.

Answer

Increase the allocated RAM of the VM.

Answer

Use thin provisioning to reduce the disk size.

Question 5

Drag and drop the steps for installing a CPU and cooler on a motherboard into the correct order.

Accepted Answer

Insert CPU, apply thermal paste, mount cooler, connect fan.. The correct sequence for installing a CPU and cooler is: insert the CPU into the socket, apply a small amount of thermal paste to the CPU, mount the cooler securely, and then connect the cooler fan to the motherboard. This order ensures proper thermal transfer and avoids damage to components.

Answer

Insert CPU, mount cooler, apply thermal paste, connect fan.

Answer

Apply thermal paste, insert CPU, mount cooler, connect fan.

Answer

Insert CPU, mount cooler, connect fan, apply thermal paste.

Question 6

A technician is creating a local virtual machine for software testing. The VM must have isolated virtual networking and snapshots for rollback. Which host capability is most relevant?

Accepted Answer

A hypervisor with virtual switch and snapshot support. A hypervisor provides the virtualization layer needed to create and manage VMs, including a virtual switch for isolated virtual networking and snapshot functionality for rollback. These features are essential for software testing environments where network isolation and the ability to revert to a previous state are required.

Answer

A biometric webcam

Answer

A laser printer with duplexing

Answer

A docking station with USB-C power delivery

Question 7

Match each form factor to its typical use.

Accepted Answer

ATX: Standard desktop computer. Form factors dictate size and expansion capabilities: ATX for standard desktops, Micro-ATX for budget builds, and Mini-ITX for compact systems. Confusions often arise from mixing uses between ATX and Mini-ITX.

Answer

ATX: Compact, low-power home theater PC

Answer

Mini-ITX: Standard desktop with many expansion slots

Question 8

Match each display type to its characteristic.

Accepted Answer

LCD: Uses liquid crystals and requires a backlight. Different display technologies have distinct properties. LCD relies on liquid crystals and a backlight; OLED is self-emissive using organic compounds; CRT uses an electron beam; plasma uses ionized gas. Common confusions include mistaking LCD for OLED and CRT for LCD.

Answer

LCD: Emits light through organic compounds

Answer

CRT: Uses liquid crystals

Question 9

Match each connector type to its typical use.

Accepted Answer

USB-A: Used for connecting peripherals like keyboards and mice. USB-A connects peripherals like keyboards and mice; HDMI transmits video and audio. Common confusions: USB-C is often mistaken for USB-A, and DisplayPort for USB-C.

Answer

USB-C: Used for connecting peripherals like keyboards and mice

Answer

DisplayPort: Used for high-speed data and power delivery

Answer

USB-A: Used for transmitting video and audio

Question 10

Match each command to its function in Windows.

Accepted Answer

ping: Tests connectivity to a remote host. The correct matches are: ping tests connectivity, tracert traces the route, ipconfig displays IP configuration, and netstat shows network connections. Common confusions involve swapping ping with ipconfig or tracert with ipconfig.

Answer

ping: Displays IP configuration

Answer

ipconfig: Traces the route to a destination

Question 11

Match each cloud service model to its description.

Accepted Answer

IaaS: Provides virtualized computing resources over the internet. Cloud service models categorize the level of abstraction: IaaS provides raw infrastructure, PaaS adds development platforms, SaaS delivers applications, and FaaS offers serverless compute.

Answer

IaaS: Provides software applications over the internet

Answer

PaaS: Provides virtualized computing resources

Question 12

A user reports that their Android smartphone will not connect to a Bluetooth headset that was previously paired. The user has tried turning Bluetooth off and on, and restarting the phone. The headset works with other devices. Which of the following should the technician advise the user to try NEXT?

Accepted Answer

Forget the headset in Bluetooth settings and re-pair. The most likely issue is a corrupted Bluetooth pairing profile on the phone. Forgetting the headset removes the stored encryption keys and connection parameters, forcing a fresh pairing handshake (using SSP or legacy pairing) that re-establishes a valid link. Since the headset works with other devices, the problem is isolated to the phone's Bluetooth stack, not the headset.

Answer

Reset the network settings on the phone

Answer

Update the phone's operating system

Answer

Replace the Bluetooth antenna

Question 13

A small office network uses a single router configured as a DHCP server for the 192.168.1.0/24 network. The DHCP scope is set to 192.168.1.10 - 192.168.1.50. Over the past week, several workstations have reported intermittent connectivity. The technician checks a workstation and finds that its IP address has changed from 192.168.1.20 to 169.254.15.100. Other workstations also show similar APIPA addresses. The DHCP server logs indicate that many lease requests are being declined. The network has 45 devices that require IP addresses. Which of the following is the MOST likely cause of the issue?

Accepted Answer

The DHCP scope is too small for the number of devices on the network. The DHCP scope is 192.168.1.10–192.168.1.50, which provides only 41 usable addresses. With 45 devices requiring IP addresses, the scope is exhausted. When a DHCP server cannot assign an address, clients self-assign an APIPA address (169.254.x.x) per RFC 3927, explaining the intermittent connectivity and declined lease requests.

Answer

The DHCP server is malfunctioning and needs to be restarted

Answer

The DNS server is not resolving hostnames correctly

Answer

The network switch is flooding the network with broadcast traffic

Question 14

A technician is troubleshooting a desktop computer that randomly freezes and then reboots. The technician runs a CPU stress test; after about 5 minutes, the system freezes and reboots. The CPU temperature during the test is monitored and never exceeds 75°C. The technician has run a full memory test (MemTest86) and a hard drive diagnostic (SMART check); both pass without errors. The power supply voltages are within specifications when measured with a multimeter at idle and under load. Which of the following is the MOST likely cause of the issue?

Accepted Answer

A failing power supply unit. The symptoms—random freezing and rebooting under CPU stress, with all other components (CPU temperature, memory, storage, and power supply voltages) passing diagnostics—point to a failing power supply unit (PSU). Even though the multimeter shows correct voltages at idle and under load, a PSU can fail intermittently under sustained high current draw, causing voltage ripple or transient drops that trigger a system reset. The CPU stress test specifically taxes the 12V rail, and a marginal PSU may not maintain stable output during extended high-load scenarios, leading to the observed behavior.

Answer

Insufficient voltage to the CPU due to motherboard VRM failure

Answer

A corrupted operating system driver

Answer

A failing system fan that spins intermittently

Question 15

A user moves their laptop from a conference room to their office and connects the Ethernet cable. The laptop shows a network connection with an IP address of 169.254.22.115 and a subnet mask of 255.255.0.0. The user cannot access the internet or any network resources. Which of the following is the MOST likely cause?

Accepted Answer

The DHCP server is unreachable or failed to assign an IP address. The IP address 169.254.22.115 with a subnet mask of 255.255.0.0 is an Automatic Private IP Addressing (APIPA) address, which Windows assigns when a DHCP server is unreachable or fails to respond. Since the user moved the laptop and connected via Ethernet, the most likely cause is that the DHCP server did not assign a valid IP address, leaving the device with a link-local address that cannot route to the internet or network resources.

Answer

The subnet mask is incorrect

Answer

The network interface card is faulty

Answer

The DNS server address is misconfigured