220-1201 Practice Test 44 — 15 Questions

Question 1

A user reports that their laptop's 1TB hard drive is making a clicking sound and the system is running very slowly. The technician runs a diagnostic and finds multiple bad sectors. What should the technician do first?

Accepted Answer

Back up all important data to an external drive or cloud storage.. This question tests understanding of hard drive failure symptoms and proper troubleshooting steps. A clicking sound (often called the 'click of death') and bad sectors indicate imminent mechanical failure. The priority is to back up data immediately before the drive fails completely. Replacing the drive is necessary, but data backup comes first.

Answer

Run a surface scan to mark bad sectors and continue using the drive.

Answer

Replace the hard drive immediately and reinstall the operating system.

Answer

Update the hard drive firmware to fix the clicking noise.

Question 2

A technician is tasked with upgrading a desktop computer that has a 500GB SATA SSD and a 2TB SATA HDD. The motherboard has one M.2 slot (PCIe 3.0 x4) and four SATA III ports. The user wants faster boot times and application loading. Which upgrade will provide the most noticeable performance improvement?

Accepted Answer

Install an M.2 NVMe SSD and migrate the OS and applications to it.. This question tests understanding of storage performance hierarchy. The existing SATA SSD is already fast for boot and applications, but an M.2 NVMe SSD is significantly faster (3-5x). Replacing the HDD with another SSD would not improve boot times as much, and adding RAM does not directly affect storage speed.

Answer

Replace the 2TB HDD with a 2TB SATA SSD.

Answer

Add more RAM to the system.

Answer

Replace the 500GB SATA SSD with a larger SATA SSD.

Question 3

A technician is configuring a RAID array in a server that requires both high performance and fault tolerance. The server has four identical 2TB SATA HDDs. The RAID controller supports RAID 0, 1, 5, and 10. Which RAID level should the technician choose to meet both requirements?

Accepted Answer

RAID 10. This question tests understanding of RAID levels and their trade-offs. RAID 10 (striping + mirroring) provides both performance (striping) and fault tolerance (mirroring), but requires at least 4 drives. RAID 5 offers fault tolerance with parity but has slower write performance. RAID 0 has no fault tolerance, and RAID 1 only provides fault tolerance with no performance gain.

Answer

RAID 0

Answer

RAID 1

Answer

RAID 5

Question 4

A technician is troubleshooting a desktop that will not boot from a brand new M.2 NVMe SSD. The drive is detected in the BIOS/UEFI, but the system skips it and tries to boot from other devices. The technician has already verified that the drive is properly seated and the BIOS is up to date. What should the technician check next?

Accepted Answer

Check if the boot mode is set to UEFI and the drive is partitioned with GPT.. This question tests advanced knowledge of UEFI boot settings. When an NVMe drive is detected but not bootable, the issue is often that the drive is not partitioned with a GUID Partition Table (GPT) or that the system is in legacy BIOS (CSM) mode. NVMe drives require UEFI boot mode and a GPT partition table to boot.

Answer

Check if the SATA controller is set to AHCI mode.

Answer

Check if the M.2 slot is configured to use SATA or PCIe lanes in the BIOS.

Answer

Check if the drive has been initialized with a Master Boot Record (MBR).

Question 5

A technician is troubleshooting a desktop that has a 256GB SATA SSD (C:) and a 1TB SATA HDD (D:). The user reports that the system is running very slowly, and the C: drive is nearly full. The technician runs a disk cleanup and removes temporary files, but the C: drive still has only 5GB free. What should the technician do to resolve the performance issue without replacing the SSD?

Accepted Answer

Move the user's Documents, Pictures, and other personal folders to the D: drive.. This question tests understanding of SSD performance degradation due to low free space. SSDs need free space for wear leveling and garbage collection. When an SSD is nearly full, performance drops significantly. The best solution is to move user data and large files to the D: drive to free up space on the C: drive.

Answer

Enable write caching on the SSD in Device Manager.

Answer

Defragment the C: drive to consolidate free space.

Answer

Disable the page file on the C: drive.

Question 6

A customer reports that their computer will not power on. The power supply fan does not spin, and the motherboard's power LED is off. You have verified the power cord and outlet are working. Which motherboard component is most likely causing this issue?

Accepted Answer

Failed motherboard power-on circuit. The motherboard's power LED not lighting up and the PSU fan not spinning indicate a lack of standby power, which is typically supplied through the CMOS battery or the PSU itself. However, a failed CMOS battery can prevent the system from retaining BIOS settings, but it does not usually stop the PSU from providing standby power. The most common cause in this scenario is a failed power supply, but since the question focuses on the motherboard, a shorted motherboard or a failed power-on circuit is the likely culprit. The correct answer is a failed motherboard power-on circuit, as it can prevent the PSU from turning on even if the PSU is functional.

Answer

Faulty CMOS battery

Answer

Loose front panel power switch connector

Answer

Incorrect BIOS settings

Question 7

A client wants to upgrade their desktop PC with a new, faster processor. They have purchased a CPU that is listed as compatible with the motherboard's socket type. After installation, the system powers on but displays a blank screen. What is the most likely issue?

Accepted Answer

The motherboard BIOS needs an update. Even if the CPU fits the socket, the motherboard's BIOS/UEFI may require an update to support a newer CPU model. This is a common scenario where the hardware is physically compatible but the firmware is outdated. The system powers on but fails to post because the BIOS does not recognize the CPU.

Answer

The CPU is not seated properly

Answer

The RAM is incompatible with the new CPU

Answer

The power supply is insufficient

Question 8

During a routine hardware upgrade, you install a new PCIe x16 graphics card into a desktop motherboard. The system powers on, but the display remains blank. The graphics card's fans are spinning. What should you check first on the motherboard?

Accepted Answer

The monitor cable is connected to the graphics card, not the motherboard. When a dedicated graphics card is installed, the motherboard often disables the integrated graphics port. If the monitor is still connected to the motherboard's video output, it will remain blank. The first step is to ensure the monitor cable is connected to the new graphics card's ports.

Answer

The BIOS settings for primary display adapter

Answer

The graphics card power connectors are properly attached

Answer

The PCIe slot is damaged

Question 9

A user complains that their computer sometimes fails to boot and emits a series of long beeps. After several attempts, it boots normally. Which motherboard component is most likely failing?

Accepted Answer

The RAM modules. A series of long beeps during POST typically indicates a memory (RAM) issue. Intermittent boot failures with beep codes point to a failing RAM module, a dirty contact, or a loose connection. The beep code is a diagnostic tool from the motherboard's BIOS.

Answer

The CPU

Answer

The power supply

Answer

The hard drive

Question 10

A small office has a desktop PC that will not display any video. The motherboard has an integrated VGA port and a PCIe x16 slot that is empty. The system powers on, fans spin, but the monitor connected to the VGA port shows 'No Signal'. What is the most likely cause?

Accepted Answer

The RAM is not properly seated. If no dedicated GPU is installed and the integrated graphics are not working, the issue could be that the CPU does not have integrated graphics, or the integrated graphics are disabled in BIOS. However, the most common cause when the system powers on but no video is that the RAM is not properly seated or is faulty, as the system cannot complete POST without working memory.

Answer

The monitor is faulty

Answer

The CPU lacks integrated graphics

Answer

The motherboard's CMOS battery is dead

Question 11

A technician is building a new gaming PC. The motherboard has two PCIe x16 slots, but the graphics card only works in the second slot. When installed in the first slot (closest to the CPU), the system powers on but no display. What is the most likely cause?

Accepted Answer

The first PCIe slot is disabled in BIOS. This scenario often occurs when the first PCIe x16 slot shares bandwidth with other components or is configured differently in BIOS. However, a common issue is that the first slot may require a specific BIOS setting, or the slot itself is damaged. The most likely cause is that the motherboard's BIOS is set to use the second slot as the primary display, or the first slot is faulty. Since the card works in the second slot, the first slot is likely the problem.

Answer

The graphics card is not fully seated in the first slot

Answer

The power supply is insufficient for the first slot

Answer

The CPU has bent pins affecting the first slot

Question 12

A user reports that their computer will not boot and the motherboard's diagnostic LEDs show a CPU error. You reseat the CPU and check for bent pins, but the error persists. Which of the following should you check next?

Accepted Answer

The CPU power cable is not fully connected. A CPU error LED can indicate several issues, including power delivery problems. The 8-pin CPU power connector is often overlooked; if it is loose or not connected, the CPU will not receive power, triggering the error. This is a common mistake during builds or after cleaning.

Answer

The RAM modules are in the correct slots

Answer

The motherboard's BIOS is corrupted

Answer

The CPU cooler is installed incorrectly

Question 13

A technician is tasked with upgrading the RAM in a desktop motherboard that has four DIMM slots. The existing configuration has two 4GB sticks in slots A1 and B1. The user wants to add two more 4GB sticks for a total of 16GB. After installing the new sticks in slots A2 and B2, the system boots but only shows 8GB of RAM. What is the most likely cause?

Accepted Answer

The new RAM is incompatible with the existing RAM. When mixing RAM modules, even if they are the same size, they may not be compatible if they have different timings, speeds, or ranks. The motherboard may default to the lowest common denominator or fail to recognize mismatched modules. This is a common issue when not using matched kits.

Answer

The new RAM is not seated properly

Answer

The motherboard does not support four sticks of RAM

Answer

The BIOS needs an update to support higher capacity

Question 14

A server motherboard in a data center fails to boot after a power outage. The system has dual power supplies and ECC RAM. When power is restored, the motherboard's POST beeps continuously in a pattern that does not match any known code for that manufacturer. Which component is most likely causing this issue?

Accepted Answer

The motherboard's VRM has been damaged by a power surge. Continuous beeps that do not match standard codes often indicate a power-related issue, such as a failed voltage regulator module (VRM) on the motherboard. Power surges can damage the VRM circuitry, leading to erratic POST behavior. The dual PSUs may be fine, but the motherboard's power regulation has failed.

Answer

One of the power supplies is faulty

Answer

The ECC RAM has detected an uncorrectable error

Answer

The CMOS battery has been depleted

Question 15

A technician is troubleshooting a high-end workstation that randomly freezes during heavy 3D rendering. The motherboard has an X299 chipset with an LGA 2066 socket. The CPU temperature is normal, and the RAM passes MemTest86. Which motherboard component is most likely causing the instability?

Accepted Answer

The chipset heatsink is clogged with dust. Random freezes under heavy load, with normal CPU temps and good RAM, often point to the chipset overheating. The chipset (e.g., X299) manages high-speed data transfer between the CPU, GPU, and storage; if its heatsink is clogged or the fan fails, it can overheat and cause system instability. This is a common issue in workstations with heavy I/O demands.

Answer

The CPU power phase controller

Answer

The BIOS is outdated

Answer

The PCIe slot is failing